Miracle Software Systems, Inc is looking for IT Business Partner - HR position at Remote. Please find the below Job details.
Business area served: Human resources — HCM, payroll, learning, and workforce reporting
Core systems: UKG (HCM and payroll), Alliant (learning management), employee-data integrations to identity and directory systems, and Power BI workforce reporting.
Position Summary: The HR IT Business Partner is the dedicated partner to Human Resources. The HR systems landscape spans HCM and payroll, learning management, and the employee-data flows that feed identity, titles, and reporting across the company. This partner owns turning HR’s needs into buildable requirements — with the confidentiality discipline employee data demands in every requirement, integration, and test plan.
Key Responsibilities:
- Serve as the single point of contact between HR and IT — the front door for demand from the area into IT delivery, and the standing voice of the area inside IT.
- Bring the art of the possible to requirements conversations — working knowledge of the area’s core systems, so the business sees what existing platforms can already do before new build is assumed.
- Elicit business requirements through workshops, interviews, and direct process observation, and capture them in the requirements toolset (Azure DevOps) with traceability from need to build to test.
- Map current-state business processes and define future-state processes with the business ahead of any build, so programs start from agreed scope rather than assumptions.
- Manage requirements through their life cycle — prioritization, change control, and formal business sign-off before build begins.
- Write requirements and acceptance criteria that are clear, testable, and buildable, and plan and support user acceptance testing with named business testers and recorded sign-off.
- Own business readiness for what ships — training coordination, adoption support, and post-go-live evaluation of whether the solution delivers the value intended.
- Help the area’s leadership shape and prioritize demand — keep a rolling view of what IT has in flight for the area, what comes next, and what it will take.
- Own requirements for HR processes and systems — HCM, payroll, learning, and performance — and the employee-data flows between HR platforms and IT systems (identity, titles, distribution).
- Support HR reporting and analytics requirements, including workforce dashboards.
- Bring the confidentiality discipline employee data requires to every requirement, integration, and test plan.
- Support HR technology rollouts through readiness, training, and adoption.
Required Qualifications:
- Bachelor’s degree in Business, Information Technology, or a related field.
- Minimum 5 years of business analysis experience on enterprise system implementations or major process-change programs.
- Demonstrated elicitation and documentation skill — requirements workshops, interviews, and process observation with business users at every level.
- Experience with process mapping and current-state to future-state definition.
- Experience managing requirements in a tracked toolset (Azure DevOps, Jira, or equivalent) with traceability and sign-off.
- Experience planning and supporting user acceptance testing with business testers.
- Working knowledge, at a super-user level or better, of at least one core system in this area (or a direct equivalent) — enough to speak to what the system can do when shaping requirements with the business.
- Experience supporting HR processes and systems — HCM, payroll, or learning platforms — with sensitive-data handling discipline.
Preferred Qualifications:
- IIBA certification — CCBA or CBAP — or PMI Professional in Business Analysis (PMI-PBA).
- BRM Institute training or certification (BRMP) for the business-partner dimension of the role.
- Hands-on experience with UKG or an equivalent HCM/payroll platform.
- Experience in a multi-site manufacturing, distribution, or retail company.
Skills and Competencies:
- Elicitation and facilitation — draws out what the business actually needs, not just what it asks for.
- Written clarity — writes requirements a developer can build from and a tester can test against.
- Process thinking — sees the workflow behind the request and the exceptions behind the workflow.
- Stakeholder trust — becomes the person the business area calls first.
- Prioritization judgment — helps the business sequence what matters against what is possible.
- Ownership through adoption — stays with the work through testing, training, and go-live, not just documentation.
Success Metrics:
- Requirements for HR are clear, documented, and agreed before build starts.
- The business area treats this partner as its first call into IT.
- User acceptance testing runs with named business testers and recorded sign-off on every release that touches the area.
- Fewer late-stage surprises and fewer post-go-live changes traced to missed requirements.
- Adoption is measured and owned — the area uses what ships.
Miracle Software Systems, Inc. is a Global System Integrator; a Technology Solution Provider headquartered in Novi, MI. Established in 1994, Miracle has over 30 years of history helping Fortune 1000 companies through Business Transformation Initiatives with innovative technology Products and Solutions driven by Data Science and Analytics, Enterprise Cloud, Mobility, Virtual Reality, Digital Experience, Machine Learning, AI, Enterprise Application Integration and more. We are a Premier Partner of IBM and a National Implementation Partner of SAP. Miracle s team spans four continents and includes 2000 IT Professionals working across the globe, our teams run on the core principles of Quality Delivery, Thought Leadership and Affordable Innovation
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