Description
We are looking for a Help Desk/Desktop Support Analyst to support daily technology operations for a manufacturing environment in Piqua, Ohio. This Long-term Contract position focuses on resolving end-user technical issues, maintaining reliable desktop systems, and delivering responsive service across the Microsoft ecosystem. The ideal candidate brings strong troubleshooting ability, experience working with Windows-based environments, and a customer-focused approach to ticket resolution.
Responsibilities:
Provide front-line technical assistance for desktop, software, and user access issues in a manufacturing setting.
Diagnose and resolve incidents involving Microsoft Windows systems, standard business applications, and workstation performance.
Manage service desk requests from intake through closure while keeping users informed on progress and next steps.
Support user account administration and access management tasks within Active Directory.
Assist with device deployment, software distribution, and endpoint maintenance using Microsoft SCCM tools.
Contribute to support activities related to Microsoft 365 applications and collaboration platforms, including SharePoint when needed.
Document troubleshooting steps, solutions, and recurring issues to improve service consistency and knowledge sharing.
Partner with internal technical teams on system support efforts, including integration-related tasks where applicable.
Requirements
Hands-on experience supporting Microsoft Windows desktop environments.
Working knowledge of Active Directory for account support and access-related tasks.
Ability to perform basic technical troubleshooting and isolate user-facing system issues.
Experience managing and updating service desk tickets in an organized, timely manner.
Familiarity with Microsoft SCCM for endpoint support, software deployment, or device administration.
Exposure to Microsoft-based business platforms, with SharePoint experience considered beneficial.
Background supporting users in a detail-oriented IT help desk or desktop support role.
Strong communication skills and a service-oriented approach to end-user support.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03410-0013511355
- Posted 10 hours ago
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