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Genesys Cloud Engineer

Hybrid in Columbus, OH, US • Posted 5 hours ago • Updated 5 hours ago

Contract Corp To Corp

Contract W2

No Travel Required

Hybrid

$70 - $74/hr

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Genesys
Firewall
Computer Networking
Telephony
VDI
Offshoring
Routing
Cloud Computing

Summary

Key Responsibilities

Technical Leadership & Best Practices:

Define and enforce technical standards and architectural guidelines
Serve as a technical authority on contact center design and stability
Drive consistency across offshore and onshore environments

Genesys CX Cloud Expertise:

Manage queues, skills, routing, flows, bots, and IVR/IVA solutions

Networking, Firewall & Infrastructure:

Work with networking and firewall teams to ensure secure connectivity
Troubleshoot latency, routing, and firewall issues

VDI & End-User Environment:

Support VDI deployments for contact center agents
Ensure performance and stability of virtual environments

Required Qualifications

Bachelor’s degree or equivalent experience
7+ years of contact center technology experience
Extensive experience with Genesys CX Cloud (CX3)
Experience with offshore deployments and onshore coordination
Strong knowledge of networking, firewall, and telephony concepts
Experience managing queues, routing, flows, and bots
Experience with VDI environments
Ability to create architecture diagrams and documentation
Strong communication skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10304697
Position Id: 8968120
Posted 5 hours ago

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