Marketing Operations Manager II

RESPONSIBILITIES:
A client with Kforce is seeking a Marketing Operations Manager II to join their team.

Summary:
The client is reimagining how the community contributes to customer acquisition and AI-powered search. We're looking for a marketer who can build and scale our community activation strategy by growing authentic customer conversations and user-generated content (UGC) that helps customers while increasing our visibility in generative search.

This is a highly cross-functional role that sits at the intersection of Marketing, Product, Engineering, Content, Community Engagement, and Social. You'll own the operational engine behind community activation - driving community GEO initiatives, launching new platform capabilities, supporting the ongoing health and maintenance of our community platform, and activating customer content across the end-to-end customer journey. You'll partner closely with Product and Engineering to define requirements, prioritize enhancements, and bring new community capabilities to life, while collaborating with Content, Community Engagement, and Social teams to create programs that inspire authentic customer participation.

We're looking for someone who is equally comfortable shaping strategy and rolling up their sleeves to execute: someone who enjoys solving operational challenges, keeping initiatives moving, and turning ideas into measurable outcomes.

Key Tasks:
* Build and scale the client's community activation strategy to increase high-quality Uand improve AI search (Generative Engine Optimization) visibility
* Design and run experiments to increase customer participation, Ucreation, and community engagement
* Define requirements, prioritize enhancements, and launch community capabilities, including cross-posting and content syndication features
* Help shape the community content roadmap by identifying opportunities for new customer conversations, content experiences, platform features, and engagement programs

REQUIREMENTS:
* Bachelor's degree or equivalent work experience in Marketing, Business, Communications, or a related discipline
* 3-5 years of experience in growth marketing, marketing operations, community strategy, product marketing, or another cross-functional role that bridges marketing and technology
* Experience leading cross-functional initiatives across Marketing, Product, Engineering, Content, and other stakeholders, with excellent project management, communication, and technical collaboration skills
* Experience designing, executing, and measuring experiments to improve customer engagement and business outcomes
* Analytical mindset with experience defining measurements in an emerging innovative space to track performance, uncover insights, and inform decisions
* Self-starter with a builder mindset who enjoys identifying opportunities to create new programs from the ground up, bringing structure to emerging spaces, and balancing strategic thinking with hands-on execution to deliver results
* Deep curiosity about digital culture and evolving online communities, user generated content (UGC) with a strong understanding of what resonates with Gen Z and younger audiences; Able to identify emerging engagement trends and translate them into scalable community activation strategies that drive engagement and AI search visibility

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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