IT Business Analyst

The Technical Business Analyst supports the application product lifecycle by gathering business requirements, analyzing technical needs, identifying process improvements, and supporting the delivery of technology solutions. This position works closely with business stakeholders, engineers, architects, and technical teams to translate business needs into functional requirements, support testing, resolve issues, and ensure quality delivery. The role requires experience using AI tools such as Claude Code or Google Gemini to improve data analysis, documentation, and operational efficiency.

Key Responsibilities

• Gather, analyze, and document business and technical requirements.

• Translate business needs into detailed functional specifications, business cases, and cost analyses.

• Collaborate with software engineers, technical engineers, architects, and stakeholders to develop technology solutions.

• Analyze business processes, data, and system performance to identify improvement opportunities.

• Develop and execute test plans, test scenarios, and test cases.

• Identify, document, track, and resolve system defects, risks, and technical issues.

• Conduct root cause analysis and develop corrective action plans.

• Support application/platform operations, infrastructure, networking, telecommunications, and release management initiatives.

• Participate in requirements walkthroughs, sprint reviews, and project status meetings.

• Use Claude Code or Google Gemini to support data analysis, generate insights, and automate documentation.

• Ensure project deliverables meet quality standards, compliance requirements, and customer expectations.

• Provide guidance and mentoring to junior team members.

Minimum Education & Experience

Required

• Bachelor's degree in Business Administration, Business Management, Information Systems, or a related field; relevant education and/or experience may be accepted in lieu of a degree.

• Minimum 3 years of experience in Information Systems or Information Technology.

• Experience with Claude Code or Google Gemini.

• Experience gathering requirements, analyzing business needs, and supporting technical solutions.

Preferred

• Master's degree in Business Administration, Business Management, Information Systems, or a related field.

• 1 year of Lean/Six Sigma experience.

• 1 year of healthcare or health insurance industry experience.

Special Requirements

No required licenses or certifications specified.

Preferred certifications include ITIL, TOGAF, Six Sigma, PMP, or AI certification.

Knowledge, Skills & Abilities

• Business requirements gathering and technical documentation

• Business process analysis and improvement

• Functional testing, test case development, and defect management

• Root cause analysis and corrective action planning

• Claude Code or Google Gemini

• Infrastructure, networking, telecommunications, and application/platform support

• Release management and systems integration impact analysis

• Business case development and cost analysis

• Agile sprint reviews and cross-functional collaboration

• Strong analytical, problem-solving, and communication skills

• Risk identification, compliance, and quality assurance