Dispatch/Call Center Analyst

Job ID: TN-65965

Onsite/Local Dispatch/Call Center Analyst with MS Access, Data Entry, MS Office, Printing/Copying, Multi Line Phone System, Typing, traffic/roadway monitoring/video surveillance, traffic devices/management system, DMS/511/CCTV/SOG experience

Location: Chattanooga, TN (DOT)
Duration: 3 Months

Skills
Software Database Microsoft Access Experience a plus Novice (1-3 Years) No
Skills Others Customer Service Experience a plus Novice (1-3 Years) No
Skills Others Data Entry Experience a plus Novice (1-3 Years) No
Skills Others Emailing Novice (1-3 Years) No
Software Others Microsoft Excel Novice (1-3 Years) No
Software Others Microsoft Word Novice (1-3 Years) No
Skills Others Multi Line Phone System Experience a plus Novice (1-3 Years) No
Skills Others Printing and Copying Novice (1-3 Years) No
Skills Others Technical Skills 2 years of experience as TMC Technician or direct comparable experience Novice (1-3 Years) No
Skills Others Typing Experience a plus Novice (1-3 Years) No
Skills Others Verbal Communication Good communication skills -oral, writing, clear communication over radio, dispatch experience Novice (1-3 Years) No

Description:
An advanced-level position that ensures safe and efficient traffic movement and monitors roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and travel time imbalances.
The initial contract will be for 30-90 days but is subject to extension upon good performance.

2 employees needed for an evening shift (C Shift)
-Saturday 6:00am-6:30pm
-Sunday 6:00am-6:30pm
-Monday 6:00am-6:30pm

Tasks include:
Advanced-level operator position performing functions with minimal supervision and following established procedures.
To perform all duties and may defer the most complex issues to a supervisor.
To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.
To monitor roadways via surveillance cameras and detection systems.
To monitor all traffic devices and computer equipment associated with the system.
To maintain advanced knowledge on the operation of all traffic equipment, computers, and software associated with the traffic systems.
To utilize traffic equipment for incident management and the improvement of travel time, safety, and quality of life of the traveling motorists and toll customers.
To continually check the accuracy and validity of the messages displayed on all DMS and 511.
To be aware of all 511 messages broadcast on a particular system.
To enter incident information into computer systems using traffic software.
To become familiar with the roadways and understand the purpose and location of each traffic device (i.e., detector stations, CCTV, and 511).
To alert operator staff to new and existing memos.
To use SOG to detect, dispatch, monitor, and document roadway incidents.
To confer with partners (Highway Patrol, Service Patrols, Local Law Enforcement, Fire Rescue, etc.) as well as adjacent Traffic Management Centers or other DOT Regions to coordinate resources for incidents that may affect regional travel.
To dispatch Service Patrols and assist Service Patrols with other tasks, such as phone calls, etc.
To perform other duties as assigned.
DISPATCH OR CALL CENTER EXPERIENCE A PLUS!