Business Support Analyst

Description

We are looking for a Business Support Analyst to support and improve enterprise applications that drive core business operations in Kershaw, South Carolina. This position works closely with business partners and technical teams to resolve application issues, strengthen system performance, and encourage effective use of ERP capabilities across finance, supply chain, project-related, and asset-focused functions. The role also contributes to process improvement, user enablement, and documentation that supports reliable day-to-day operations.

Responsibilities:
Provide advanced support for ERP applications and connected systems, troubleshooting issues and helping business teams maintain efficient operations across finance, supply chain, project, and asset management areas.
Manage escalated application incidents and service requests, delivering Level 2 support while coordinating timely resolutions with internal technology teams.
Partner with stakeholders to evaluate business needs, define improvement opportunities, and recommend practical changes that increase system value and user adoption.
Contribute to application updates, enhancements, and external system integrations by assisting with analysis, planning, testing, and implementation activities.
Prepare clear functional and technical documentation, including process guides, support materials, and knowledge resources for users and internal support teams.
Support user acceptance testing by organizing test activities, validating outcomes, and documenting issues to help ensure successful solution delivery.
Deliver training and ongoing guidance to end users and key business contacts to build confidence and improve effective use of application features.
Follow established change control and service management practices while supporting application activity across development, test, and production environments.
Work with applications, infrastructure, and service desk teams to resolve cross-functional issues and maintain dependable application performance.
Assist with audit-related reviews and corrective action efforts by helping address application controls, documentation needs, and identified gaps.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent practical experience.
At least 3 years of experience supporting ERP applications in a business environment.
Working knowledge of business processes spanning finance, supply chain, project operations, and maintenance or asset management.
Experience supporting system enhancements, upgrades, and integrations with third-party applications.
Ability to create functional specifications, technical documentation, and process materials with strong attention to detail.
Hands-on experience with user acceptance testing, change management procedures, and application support across multiple environments.
Strong analytical, troubleshooting, and problem-solving skills, along with the ability to communicate effectively with both technical teams and business users.
Experience with end-user training, application configuration or maintenance, and knowledge of IT controls or audit remediation is preferred.

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