Network Support Specialist

Position Overview

We are seeking a detail-oriented IT/Network Support Specialist to support both office and manufacturing environments. This role requires strong troubleshooting skills, the ability to manage multiple tasks efficiently, and a commitment to delivering timely, accurate support.

Key Responsibilities

• Respond to IT user requests and resolve incidents across office and plant environments.
• Provide desktop, laptop, and mobile phone support.
• Support plant operations by participating in IT-related project activities.
• Image, configure, and deliver new computers to users.
• Monitor infrastructure needs and report issues to the central IT team.
• Troubleshoot connectivity issues and support complex manufacturing applications, including hardwired/wireless connections and Windows server shared folder permissions.
• Troubleshoot LAN/WAN connectivity issues, including TCP/IP, DHCP, DNS, VLANs, wired and wireless network connections.
• Troubleshoot and perform basic configuration of Cisco switches, Cisco wireless access points, network ports, and related connectivity issues.
• Assist with Cisco switch port configuration, VLAN assignments, device replacements, and network equipment installations as needed.
• Troubleshoot Cisco AnyConnect VPN client issues and assist users with remote connectivity.
• Monitor network and infrastructure equipment and escalate complex network issues to the central network/IT team.
• Assist with network-related projects, including Cisco equipment deployments, network changes, site installations, and equipment upgrades.
• Troubleshoot connectivity issues involving manufacturing equipment, applications, and industrial systems, working with plant personnel and vendors as needed.
• Coordinate with vendors and contractors for network and IT project-related work.
• Maintain accurate documentation of network equipment, connections, ports, and infrastructure changes.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 5 years of IT Support or Network Technician experience.
• Experience supporting IT environments within manufacturing or industrial environments.
• Strong knowledge of Microsoft 365 tools and troubleshooting.
• Proficiency in diagnosing and resolving hardware, software, and network connectivity issues.
• Working knowledge of TCP/IP, DHCP, DNS, VLANs, LAN/WAN, and wired/wireless networking.
• Hands-on experience troubleshooting Cisco switches and wireless access points.
• Experience with Cisco switch ports, VLANs, basic switch configuration, and network connectivity troubleshooting.
• Experience troubleshooting Cisco AnyConnect VPN is preferred.
• General knowledge of manufacturing-specific applications, systems, and network-connected equipment.
• Strong communication, troubleshooting, and problem-solving skills.

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