Job Title: IT - Application Support Specialist Location: Remote Duration: 12-Month Contract Job ID - LMJP00009617 Job Description: We are seeking an experienced Application Support Specialist to provide production support for insurance applications. The ideal candidate will have strong experience in ticket management, Guidewire support, and working within a fast-paced, metric-driven environment.
Key Responsibilities: 5 years of IT experience
1-3 years of insurance industry experience (preferred)
Experience conducting user access reviews (preferred)
Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required
Proficient with Microsoft Office (Word, Outlook, Excel)
Experience with Guidewire Suite
Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus
Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity
Provide clear, timely, and professional communication to internal customers regarding their tickets
Collaborate with senior team members and other support teams to identify defects and assess user impact
Learn and understand new functionality implemented in monthly releases
Identify opportunities for continuous improvement
Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)
Participate daily in required team and support group meetings
Ability to think creatively and outside the box
Experience writing clear technical how-to guides
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit
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Pay Range: $24-$25 The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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