Job ID: 2610896
Location: MacDill AFB, FL, US
Date Posted: 2026-04-02
Category: Information Technology
Subcategory: Site Support
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: TS.SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_ON_SITE
Description SAIC has an immediate opening for a
Desktop PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the
SOCOM Headquarters at MacDill, AFB FL.
The purpose of the Special Operations Forces Information Technology Enterprise Contract(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
We are seeking a Desktop/PC Technician to join our IT team. The successful candidate will be responsible for providing direct Tier I-II technical support for the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments. Deliver technical support for USSOCOM personnel, including real-time troubleshooting of end-user device hardware/software, connectivity, and access issues. Apply advanced troubleshooting to diagnose and resolve complex hardware/software, network connectivity, and user experience issues. Desktop/PC Technicians work closely with other IT teams and service providers to ensure seamless operation and support of our IT infrastructure.
Duties include but are not limited to:- Troubleshooting and proactively resolving technical issues
- Responding to requests for technical support
- Providing recommendations for technical support
- Providing technical problem solving for customer support of database
- Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
- Installing and configuring application and operating system software and upgrades
- Troubleshooting and repairing hardware and network connectivity issues
- Removing old equipment and performing data migration to new machines
- Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
- Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
- Analyzing and making recommendations for hardware and software standardization
- May be required to work after core duty hours of 0600-1800, holidays, and weekends
Qualifications Required Years of Experience:- High school diploma with minimum of 6 years experience; Associates degree with minimum of 4 years experience; Bachelors with minimum of 2 years experience.
Clearance Requirement:Required Qualifications:- DoDD 8570 01-M IAT II.
- At least 1 year of previous experience working as a PC Technician or Help Desk role.
- Exceptional written and oral communication skills.
- A positive customer service attitude.
Desired Qualifications:- CompTIA Net+, A+ or higher-level IT Certifications.
- Previous experience with end-to-end IT support, including endpoints, connectivity, and collaboration technologies.
- Exceptional IT troubleshooting skills across multiple technology domains.
- Ability to excel, perform, work independently and be a proactive team player.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10111346
- Position Id: 2610896
- Posted 4 hours ago
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