PC Tech or Technical support
long term
Tampa, FL (MacDill, AFB)
Duties include but are not limited to:
· Troubleshooting and proactively resolving technical issues
· Responding to requests for technical support
· Providing recommendations for technical support
· Providing technical problem solving for customer support of database
· Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
· Installing and configuring application and operating system software and upgrades
· Troubleshooting and repairing hardware and network connectivity issues
· Removing old equipment and performing data migration to new machines
· Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
· Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
· Analyzing and making recommendations for hardware and software standardization
· May be required to work after core duty hours of 0600-1800, holidays, and weekends
Qualifications:
· DoDD 8570 01-M IAT II.
· Min 6 years with HS Diploma, 4 years with AS/AA degree, or 2 years with BS/BA.
· At least 1 years of previous experience working as a PC Tech or Help Desk.
· Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude.
Clearance requirement:
· A DoD security clearance at the TS/SCI level is required.