04 - Operations Support Administrator 1

Req ID: 133907

Region: Americas

Country: USA

State/Province: Texas

City: Richardson

Shift: 2nd

General Overview

Functional Area: Operations (OPS)
Career Stream: Operations Support (SUP)
Role: Administrator 1
Job Title: Operations Support Administrator 1
Job Code: AD1-OPS-SUP
Job Level: Level 04
Direct/Indirect Indicator: Indirect

Summary

Responsible for ensuring processing accuracy in the system at all times. Interacts with customers and company sales and/or service representatives to handle a variety of functions. Provides RMA's and status of RMA's. May take orders by telephone and other correspondence from customers or representatives. The ability to support any department as needed.

Detailed Description

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  Interacts with internal and external customers via telephone and or e-mail
  
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  Work with others as a team and/or independently on accurately process material.
  
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  Interpret documentation and system information to ensure accurate disbursement of materials.
  
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  Verify accuracy of materials processed using supporting documentation and file necessary documentation.
  
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  Create, process and provide status of RMA's
  
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  Investigate problems to find resolution
  
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  Generation of invoicing
  
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  Running monthly reports
  
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  Setup and maintain customer profile
  
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  Processing of RTC and Scrap
  
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  Distribution of invoice
  
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  Provides on the job training to lower level employees and resolves problems utilizing knowledge of operations.
  
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  Assist with creation and documentation of area procedures and work instructions.
  
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  Able to perform well in a fast paced operation.
  
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  Support all areas of department as needed
  

Knowledge/Skills/Competencies

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  Skill in computers and good math skills.
  
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  Ability to communicate in a professional, courteous, and businesslike manner at all times.
  
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  Ensure housekeeping in work area.
  
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  Knowledge of safety regulations.
  
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  Ability to lead in area operation improvements.
  
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  Knowledge of record keeping practices.
  

Physical Demands

• Must be able to lift up to 50lbs.

Typical Experience

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  4-7 years related experience.
  

Typical Education

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  High School diploma or equivalent.
  

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Celestica's policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law.
This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.