Field Services / Desktop Technician

What are the top 3 skills required for this role?
1. Desktop support
2. Endpoint management platforms to deploy software packages
3. Desktop Patching

Job Description/ Responsibilities

-Deliver advanced desktop support for on site colleagues by diagnosing and resolving complex hardware and operating system incidents to maintain high endpoint availability and user satisfaction
-Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and configuration conflicts and to restore workstation functionality in a timely manner
-Implement standardized desktop images and configuration baselines to ensure consistent performance, security hardening and compliance with organizational technology policies
-Administer endpoint management platforms to deploy software packages patches and configuration updates with minimal disruption to business operations
-Monitor desktop environment health through centralized dashboards and logs to identify incident trends and propose preventive improvements for long term stability
-Collaborate with service desk teams to handle ticket escalations and provide detailed technical guidance that accelerates resolution times and improves first contact effectiveness
-Document desktop procedures knowledge articles and resolution steps in a clear and reusable format to support continuous improvement and reduce repeated incidents
-Perform root cause analysis for recurring desktop issues and recommend sustainable remediation actions that enhance reliability and reduce support workload
-Coordinate with network and application teams to validate that endpoint configurations support connectivity security and application performance requirements
-Execute asset management tasks such as workstation lifecycle tracking hardware validation and software license verification to maintain accurate inventory records
-Support security initiatives by applying endpoint security controls running compliance checks and assisting in remediation of vulnerabilities identified through internal assessments
-Engage with business users to understand their desktop usage patterns and recommend configuration optimizations that positively influence productivity and digital experience
-Participate in continuous improvement activities by evaluating new desktop tools frameworks and automation opportunities that can streamline support processes and reduce manual effort
-Qualifications
-Possess a bachelors degree or equivalent experience in information technology computer science or a related discipline with a strong focus on infrastructure and systems support
-Demonstrate eight to ten years of hands on experience in desktop support or systems engineering within enterprise environments including exposure to complex incident handling and escalation processes
-Exhibit advanced proficiency in workstation operating systems endpoint configuration user profile management and desktop application support with emphasis on reliability and usability
-Show applied experience with enterprise endpoint management platforms for software distribution patch management inventory and policy enforcement across large user bases
-Display practical knowledge of security fundamentals including endpoint protection tools encryption policies and compliance practices related to workstation environments
-Bring familiarity with scripting or automation approaches for desktop tasks such as log collection configuration changes or basic remediation workflows to enhance operational efficiency
-Communicate clearly with technical and nontechnical stakeholders by explaining incident status remediation steps and preventive recommendations in an accessible and respectful manner
-Adapt effectively to a work from office environment by providing in person support managing walk up requests and coordinating closely with on site teams for timely issue resolution