ABSOLUTELY NO H1S OR 3RD PARTIES.
THIS ROLE WILL BE ONSITE 4 DAYS PER WEEK DURING TRAINING, THEN 3 DAYS PER WEEK AFTER THAT.
Fast-paced internet client seeks an Associate Systems Engineer to help provide a
great technical experience for all of our employees. As an Associate Systems Engineer, you will be
responsible for providing excellent customer service and day to day technical support for all aspects of
our corporate technology portfolio. This includes troubleshooting hardware and software issues related to
local machines, network connectivity, SaaS apps, workstation VM s, Google Workspace, Slack, etc. You
will perform the technical onboarding for new employees and have a large contribution to team project
work.
What we are looking for:
We are looking for technical individuals who are motivated, self-starters and always eager to help while
providing excellent customer service to our users. You ll need to be a team player with excellent attention
to detail and communication skills as we work together to solve daily challenges.
What You ll Do:
- Provide responsive, high-quality technical support for hardware, software, connectivity and
access issues across the corporate environment.
- Troubleshoot routine and moderately complex issues, documenting investigation steps and
escalating issues that require additional expertise or access.
- Perform technical onboarding for new employees, including hardware preparation, software
installation, account & application readiness and delivery of a consistent first-day experience.
- Support user offboarding by following established procedures for account and access
deprovisioning, equipment recovery, application & device cleanup and inventory updates.
- Hardware deployment, software installation, maintenance of user workstations (including macOS
& Windows) and mobile devices (including iOS & Android).
- Track technology assets and maintain accurate inventory records throughout the hardware
lifecycle.
- Communicate highly technical information to both technical and non-technical personnel.
- Update and maintain computer management policies in Jamf/Workspace One.
- Discover and deploy ways to improve processes, workflows and automation of current tasks.
- Deploy and decommission user workstation VM s.
- Google Workstation and Okta end user support.
- Recommend new software and hardware solutions as needed.
- Inform team members and org users on new processes and technologies.
What You ll Need:
- The ability to work a hybrid schedule 3 days a week (4 days a week during training period).
- Up to 4 years of experience in end user IT.
- User admin level experience with Okta, Google Workspace & Slack.
- Basic understanding of SaaS.
- Good documentation and communication skills via Email, Tickets and Office Communications
both over Slack and in-person.
- Attention to detail and ability to follow directions.
- Team focused, customer service mentality with a resourceful nature that can dig to solve
problems.
- OS Experience: MacOS, Windows 11, iOS, Android.
- Software Skills: Atlassian Suite, Cloudflare, JAMF, Workspace One, Zoom, and Windows Active
Directory.
Things that will help:
- Experience with Jira Service Desk.
- Working knowledge of Notion, Claude & Glean.
- Training or certifications: Microsoft operating systems, A+ certification, MacOS support training.
- Experience working projects
