Site Reliability Engineer

Site Reliability Engineer - Permanent - Durham, NC - $117,000 - $140,000.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a Site Reliability Engineer in Durham, NC.

Role Description

We're looking for a Site Reliability Engineer who can help evolve and support our technology landscape across both legacy systems and modern cloud driven practices. This position combines classic infrastructure expertise with current approaches to automation, observability, and reliability engineering. You'll play a key role in strengthening our monitoring capabilities, enhancing reliability, and streamlining operations through automation. The role also works closely with our Infrastructure, Digital (development), and Application Services teams to ensure consistent, reliable operations across all platforms. This is a hands on engineering position for someone who is comfortable managing traditional IT environments while driving modernization efforts. The role reports to the Sr. Director of Infrastructure and is onsite three days per week at our Durham, NC headquarters.

Creating and managing synthetic monitoring for essential systems, integrations, and APIs.
Developing dashboards, alerting mechanisms, and telemetry to increase visibility into system health.
Automating daily operational workflows using PowerShell, Python, or equivalent scripting tools.
Building and maintaining Infrastructure as Code deployments for cloud and infrastructure resources.
Diagnosing and resolving issues across AWS, Azure, and SaaS environments.
Improving uptime and service reliability through proactive monitoring and automation.
Participating in incident response, root cause investigations, and long term reliability efforts.
Enhancing cloud efficiency, performance, and resilience within AWS and Azure.
Working with Digital and App Services teams to ensure shared operational and reliability standards.
Supporting secure, scalable, maintainable cloud and on prem environments using best practice approaches.
Documenting procedures, contributing to operational improvements, and supporting core infrastructure such as Windows Server, Entra ID/Azure AD, and networking services as needed.

Skills & Requirements

A bachelor's degree in Computer Science, IT, or a related discipline, plus at least five years of experience in a similar role.
Strong understanding of foundational infrastructure (servers, identity, networking) paired with modern cloud/SRE methods.
Experience working within AWS and/or Azure environments.
Hands on familiarity with observability or monitoring platforms.
Proficiency with automation/scripting in PowerShell, Python, Bash, or similar languages.
Experience using Infrastructure as Code tooling such as Terraform.
Excellent troubleshooting and analytical skills with the ability to resolve complex technical issues.
Strong collaboration and communication abilities, working effectively across Infrastructure, Digital, and App Services groups.
Clear written and verbal communication skills suited for cross functional environments.
Strong AWS + Terraform.
True SRE/DevOps background (not full stack engineering).
Has worked on pipelines, observability tooling, infra deployments, troubleshooting.
Comfortable working cross-functionally with digital/marketing/web teams.
Balanced personality, good communicator, collaborative, upbeat.
Degree-holding, stable work history (3+ years in roles preferred).
AWS - required.
Terraform - required, heavy usage for infra deployments + refactoring work.
DevOps fundamentals - pipeline building, infra deployments, process optimization.
Azure exposure (light plus).
Experience with Dynatrace, AppDynamics, New Relic, Datadog, etc. (observability stack is flexible).
Experience optimizing automation scripts (Bash/Python/PowerShell) - mostly refining, not building from scratch.
~25-30% pipeline building + optimization.
~30% monitoring & observability (initially a major project).
Significant troubleshooting and cross functional support with web/digital teams.
Guiding and enforcing DevOps processes; helping reduce sprawl and standardize deployments.
Future work includes refactoring Terraform for DR improvements.
Team culture: upbeat, collaborative, nerdy/gamer/Lord of the Rings vibe.
Wants someone social, engaged, communicative - not overly quiet or timid. Reliability, trustworthiness, authenticity are critical.
4 year degree required (IT/CS preferred but flexible if experience is strong).
Executive preference is simply having the degree - major can vary.

Benefits/Other Compensation:

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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