Genesis10 is currently seeking a Workday Production Support Engineer for a hybrid position with a Global Financial Institution located in Plano, TX or Chandler, AZ. This is a 12+ month contract opportunity. This role is responsible for the day-to-day operations of the technology platform, focusing on Production Support for Workday HCM modules including Payroll, Benefits, and Talent Acquisition. The ideal candidate will identify and resolve production issues, manage incidents, and collaborate with development and internal business teams to drive improvements in the production services environment. This position requires a mandatory hybrid schedule of at least 3 days per week on-site.
Responsibilities: - Perform Production support for Workday HCM modules including payroll, benefits, absence, time tracking, security, and VNDLY
- Work closely with HR and finance teams to address functional and technical Workday issues
- Diagnose and troubleshoot business process issues, security access problems, and data inconsistencies in Workday
- Configure and update Workday business processes based on organizational changes and compliance needs
- Support Workday Security Administration including user access control and role-based security assignments
- Assist in testing and deploying Workday updates during releases, ensuring minimal disruption
- Take ownership of escalations and perform troubleshooting, analysis, research, and resolution using advanced query skills
- Identify vulnerabilities and opportunities for improvement and maintain metrics to drive analysis
Requirements: - 7+ years of IT experience in production support
- Strong understanding of Workday HCM modules (Core HR, Payroll, Benefits, Talent Management) and configuration options
- Experience managing Workday Studio, EIB (Enterprise Interface Builder), web services, and APIs
- Hands-on experience with Workday security, role-based access control, and compliance frameworks
- Basic knowledge of database concepts and SQL queries
- Familiarity with ticketing systems (e.g., Remedy, Jira) and monitoring tools (Splunk, Dynatrace)
Desired skills: - 5+ years of IT experience in Production support related to Workday HCM
- Experience with Splunk, Dynatrace, JIRA, and ITSM Remedy
- Understanding of Incident, Problem and Change management processes
- Self-driven, independent worker with a willingness to collaborate
- Excellent verbal and written communication skills; strong influencer, facilitator, and collaborator
Pay range: $63.68 - $71.68 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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