Help Desk Technician (PO & Procurement workflows) AT New York

Role Help Desk Technician (PO & Procurement workflows)

Location New York

Duration 12 Months

Experience 3 to 5

Troubleshoot issues using remote tools and knowledge base resources
Strong Excel skills (sorting, filtering, formulas, data entry)
Support AV and conference room technology
Assist with procurement tasks, including creating POs and coordinating with vendors
Update Metrics, inventory systems, and maintain accurate asset records
Use Excel for tracking, reporting, and data management
Provide first level and limited second level support for hardware, software, mobile devices, and account access
Field and log tickets via phone, email, and walk ups
Assist in the rollout of a new Help Desk ticketing system
Create, update, and maintain Knowledge Base (KB) articles and SOPs
Escalate issues as needed and ensure SLA compliance
Strong Excel skills (sorting, filtering, formulas, data entry)