Engineer (IT Infrastructure Operations)

Job Description

Under the direction of the Manager, this position is responsible for the installation, configuration, testing, and production support of the Bank's Network Systems.

Responsibilities

Production Maintenance
Supports production environment: logs and tracks problems, responds to questions/support requests, and meets established service levels.
Assesses and communicates impact of user problems. Assigns outstanding problems to appropriate support group/individual, and ensures priorities and deadlines are established.
Performs regular follow-up according to procedures, and confirms resolution with user prior to closing problem reports.
Monitors system performance levels, and develops appropriate alerting and reporting processes.
May lead problem analyses, initiate corrective actions and resolution, and ensure status updates are provided to those impacted in support of the IMSG Service Level Agreements.
Implements program/system updates and enhancements in accordance with corporate policies and Information Technology (IT) standards.
Assists in endpoint device updates, and ensures processes are in place so similar updates are applied to underlying infrastructure and associated interfaces.
Maintains documentation of IT procedures, system configuration standards, maintenance, and upgrades. Maintains knowledge of assigned products and services.
Implements and maintains systems as specified by a given set of requirements.
Provides logic, data flows, and diagrams from technical specifications depicting system integration.
Participates in design and configuration reviews. Ensures systems configuration changes produced individually or by vendors adhere to the Bank's standards and applicable business requirements.
Develops and maintains documentation of all technical development and subsequent revisions.
Maintains and enhances third-party software.
Plans and executes application and systems installations and upgrades, including security and program configuration and maintenance for business applications and databases in production, development, test, and disaster recovery environments.
Systems Analysis
Provides systems and/or process analysis and design to meet functional and organizational requirements.
Provides input and recommends alternative solutions while costing/estimating.
Incorporates the reuse of existing components within designs where feasible and efficient.
Supports full systems life cycles which include hardware or software replacement and redesign.
Testing
Develops test plans, incorporating Corporate Testing Standards and independently performs testing activities.
Works with business partners and IT teams to identify and define processes for acceptance testing and for reviewing results.
Participates in design and pre-implementation walk-throughs.
Works with Business Partners and IT staff members to provide a test environment.
Ensures that testing results are documented and that testing approvals are received.
Analyzes problems and ensures resolution.
Participates in the development of application recovery plans.
Ensures application recovery plans are reviewed, tested, and documented according to corporate policies.
Vendor Management
Serves as a primary interface with vendors or other service providers, ensuring maintenance of vendor and Bank relationships.
Assists in managing vendor to deliver agreed-upon service levels and delivery commitments related to systems performance.
Addresses issues with vendor performance on production and project delivery. Initiates communication with vendor and, if needed, escalates with vendor management for problem resolution.
Works with vendor to identify opportunities for innovation, cost reduction, and improved functionality and efficiencies with provided solutions.
Develops or assists in the development of Request for Information (RFIs), Request for Proposal (RFPs), and business cases.
Participates in evaluation of vendor proposals and performance, taking into account corporate strategy and IT architecture standards.
Participates in contractual negotiations and recommends appropriate changes based on corporate IT standards and support requirements.
Leadership
Participates in team events and projects.
Educates users on endpoint devices, and acts as an IT consultant.
Provides cross training with other team members to maintain effective back up.
Participates in the evaluation and implementation of new technology. Takes initiative to become educated and knowledgeable on topics that pertain to technology and role.
Monitors trends and new developments in specific technologies.
Develops and communicates career goals to management, works with management to develop plan for achieving career objectives.
Participates in interviews and selection of prospective new staff members.
Business Partnership
Maintains a positive business relationship with business units and partners.
Works with business users to understand their needs and to define requirements for new or existing applications and systems.
Provides technical alternatives and solutions to meet business community requirements.
Identifies and proposes deliverables required from multiple business groups.
Understands business processes and business strategy, and provides input to Business Partners in support of those processes/strategies.
Leads, with direction, project planning sessions with clients, business analysts, and team members.
Communicates project status and schedules proactively.

Qualifications

• Bachelor's degree from an accredited institution or equivalent work experience.
• Level is dependent on years of experience and size/complexity of prior positions held. Minimum of 5 years of work experience in information technology supporting Cisco Network Operating Systems. Project/process management experience.
• Proficiency and expertise with personal computers and Microsoft Office applications.
• Design, implementation, and maintenance of local and wide area networks.
• Experienced in configuring and troubleshooting Cisco routers, firewalls, switches, Wi-Fi, and VoIP devices.
• Experienced in configuring and troubleshooting network security solutions (ISE, VPN, etc.)
• Experience with network load balancing, and virtualization solutions.
• Experience with network performance and management tools.
• Experience with IP management solutions.
• Excellent oral and written communication skills.
• Effective interpersonal skills and collaborative style to include teamwork and team building ability.
• Understanding of contractual agreements.
• Ability to work independently and drive assigned tasks through to completion.
• Understands the discipline of business process management.
• Effective conflict management and negotiating skills.
• A self-starter with a strong willingness to learn and accept instruction.
• Capacity to take initiative, and ability to accept change and adapt to shifting priorities.
• Willingness to identify problems and come up with creative solutions.
• Willingness to become a 'subject matter expert' in multiple support areas.
• Possess critical thinking, analytical ability, and problem solving skills. Able to think and react positively and professionally even in stressful situations.
• Effective time management and prioritization skills.
• Ability to work flexible hours including holidays, weekends and evenings as needed and assigned.

Job Type & Location
This is a Permanent position based out of Honolulu, HI.
Pay and Benefits
The pay range for this position is $45.00 - $67.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Honolulu,HI.
Application Deadline
This position is anticipated to close on May 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.