Job#: 3048978 Job Description: Field Implementation Specialist III
Location: Chicago, Illinois (Onsite)
Role Overview
This position involves providing hands-on technical support and service to employees. The role requires diagnosing and resolving product issues promptly, offering solutions to ensure users are operational. The work will be assigned to either TechHub or Field Service Delivery (FSD) projects, demanding flexibility in work hours and travel. Success in this role is defined by delivering technical service with a high level of customer focus, speed, and skill.
Key Responsibilities
- Perform automated imaging, installation, and removal of PC equipment.
- Manage inventory and movement of PC equipment.
- Provide hands-on technical support and guidance to employees for technical service needs.
- Diagnose product issues on the spot and determine if repairs or replacements are necessary.
- Offer solutions to resolve technical issues and restore user functionality.
- Adhere to a schedule of customer appointments and manage time effectively.
- Maintain established processes that support adherence to TSA, customer, and local airport regulations.
- Operate company vehicles safely and work in airport terminals and around aircraft.
Required Qualifications
Experience: A minimum of two years of experience in PC migration or deployment is required. The skill level is considered Junior Level, suitable for candidates with less than five years of experience.
Technical Skills: Proficiency with WIN10 and WIN11, Mobile iOS/Android platforms, and automated imaging tools such as SCCM and Workspace One. Experience with data migration, Outlook configuration, and IP configuration is necessary.
General Qualifications
- Strong communication, troubleshooting, and organization skills.
- Demonstrated customer service and interaction abilities.
- Physical ability to move heavy equipment to and from deployment sites.
- Ability to pass a background check required for a SIDA Badge.
- Capability to work all shifts and days as assigned, including nights and weekends.
- A valid Driver's License is required.
- Ability to work independently with minimal supervision.
- Success in team environments, demonstrating shared responsibility and accountability.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
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