Senior Systems Analyst – Application Support & Operations
Location: Onsite – Montvale, NJ
Duration: 8-Month W2 Contract
Pay Rate: $60–$72/hour (based on experience)
Employment Type: W2 Contract (through Russell Tobin)
Overview
Russell Tobin is partnering with a leading professional services organization to identify a Senior Systems Analyst – Application Support & Operations. This role plays a critical part in ensuring the stability, performance, and reliability of enterprise applications within a Microsoft Azure environment.
The ideal candidate will bring strong technical depth, operational leadership, and cross-functional communication skills, serving as a key point of contact between business stakeholders, engineering teams, and external vendors.
Key Responsibilities
- Lead day-to-day operations of the Application Support and Operations function, ensuring timely and accurate ticket triage, troubleshooting, and resolution
- Collaborate closely with onshore and offshore support analysts to provide consistent global support
- Act as the escalation point for complex production incidents, performing hands-on troubleshooting and root cause analysis
- Partner with Microsoft, third-party vendors, and internal engineering teams on Azure performance, environment stability, and release management
- Review and analyze application logs, daily performance reports, and service metrics to ensure application uptime and SLA adherence
- Maintain strong communication and coordination across business, technical, and vendor teams
- Implement and follow best practices for incident, problem, and change management in alignment with ITIL standards
- Drive continuous improvement initiatives, including process automation, proactive monitoring, documentation, and knowledge sharing
- Prepare and deliver KPI reporting, trend analysis, and operational insights to leadership
Qualifications
- 6+ years of experience in Application Support, Production Operations, or Technical Service Management
- 3+ years of experience in a senior, lead, or leadership capacity supporting enterprise applications
- Bachelor’s degree in Computer Science, Information Systems, or a related discipline (preferred)
- Strong understanding of Microsoft Azure architecture, monitoring, and operational tools
- Hands-on technical experience with .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments
- Proven ability to review logs, write SQL queries, and interpret system performance data
- Experience managing offshore support teams and coordinating across global operations
- Excellent written and verbal communication skills with the ability to interface effectively with engineers, vendors, and business stakeholders
- Working knowledge of ServiceNow, Application Insights, and ITIL-based processes
Why This Opportunity
- Senior, high-visibility role supporting mission-critical applications
- Blend of hands-on technical work and operational leadership
- Competitive hourly rate and stable onsite environment
- Opportunity to influence application performance, reliability, and support strategy
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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