Commercial Data Change Manager

• The Commercial Data Change Manager will lead cross-functional initiatives to improve operational efficiency and enhance customer experience.
• The role involves identifying operational challenges, driving process improvements, and aligning initiatives with organizational strategies.
• The position requires strong leadership, stakeholder management, and the ability to manage complex, multi-stream projects.

Requirement/Must Have:

• Bachelor s degree in Business, Operations, or related field.
• 7+ years of experience in program management, operations, or cross-functional leadership roles.
• Strong understanding of customer experience and operational excellence frameworks.
• Proven ability to lead initiatives across multiple stakeholders.
• Strong analytical, problem-solving, and communication skills.

Experience:

• Experience managing complex, multi-stakeholder projects.
• Experience in process optimization and operational improvement.
• Experience working in cross-functional environments including sales, marketing, and operations.

Responsibilities:

• Identify operational pain points and implement solutions to improve customer experience.
• Act as an escalation point for complex operational issues and drive root cause resolution.
• Lead cross-functional initiatives and coordinate multiple workstreams.
• Develop project plans, assign tasks, and monitor progress to completion.
• Align initiatives with organizational priorities and strategic goals.
• Analyze workflows and recommend process improvements.
• Build and maintain relationships with stakeholders and partners.
• Organize and manage structured meetings with clear objectives and outcomes.
• Track action items, follow-ups, and ensure accountability.
• Define and monitor KPIs to measure performance and impact.
• Communicate progress and outcomes to leadership.

Should Have:

• MBA preferred.
• Experience working with data governance and data management teams.

Skills:

• Strong leadership and influencing skills.
• Excellent analytical and problem-solving abilities.
• Strong communication and stakeholder engagement skills.
• Ability to manage multiple priorities and complex projects.

Qualification And Education:

• Bachelor s degree required.
• MBA preferred.