Certification:
* A+ or Microsoft Desktop certification preferred but not required.
Responsibilities
• Creating and managing End-User support tickets using BMC Track-It.
• First-level ticket resolution and second-level ticket escalation when needed.
• Working knowledge of computer hardware and software.
• Experience deploying computer hardware.
• Software installation and configuration.
• Perform IT related duties with POLA customers and IT staff.
• Perform department wide physical inventory and salvage.
• Other related End-User support tasks.
Requirements
• Two to five years of working experience in roles such as Help Desk Systems Analyst or IT Support Specialist.
• Experience and proficiency in the use and support of MS Office 365 applications, Windows 10 and Windows 11 OS, job scheduling software, and other tools for remote support such as Microsoft Remote Desktop, Configuration Manager Remote Control, and Dameware.
• Knowledge and working experience with computer imaging solutions.
• Experience using Help Desk Ticketing systems such as BMC Track-IT or ServiceNow.
• Experience working with Windows Active Directory and desktop software installation/configuration.
• Strong organizational and analytical skills including problem ownership and root-cause analysis.
• Excellent customer service and verbal communication skills.
• Ability to work well in a fast-paced team-oriented environment.
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