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Salesforce Functional BA with telecom domain, Service Cloud Domain - 10+ years --- W2 -ONSITE role

Mountain View, CA, US • Posted 6 hours ago • Updated 6 hours ago

Contract W2

On-site

Up to $60/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Salesforce
Functional BA
telecom domain
Service Cloud Domain

Summary

Salesforce BA ( Service Cloud Domain) 
Location                     :          Mountain View, CA ONSITE/ Hybrid 3 days onsite 
Rate                            :          $60/hr on W2 all inclusive  
We are currently able to consider only W2 candidates for this role.
 Overview: 
Seeking a hands-on Functional Business Analyst with deep Salesforce Service Cloud and telecom domain experience to support the automation of customer service workflows and field technician processes. You ll work directly with stakeholders and engineering to drive requirements, design functional solutions, and improve technician efficiency using tools like TR-143 testing.
 Required Skills:

10+ years as a Salesforce Business Analyst, focused on Service Cloud

Strong background in functional BAworkand workflow/process optimization

Domain expertise in Telecommunications & Fiber Installations

Experience with TR-143, router/ONT provisioning, and customer-prem installation

Tools: Jira, Confluence, Lucidchart, SalesforceConsole

Excellent communication, facilitation, and cross-team collaboration

  Nice to Have:

Salesforcecertifications: Admin, Service Cloud Consultant, Business Analyst

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Agile/Scrum methodology experience
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Experience with wireframing tools (e.g., Figma, Balsamiq)

Key Responsibilities:

Lead requirements gathering, process analysis, and user story creation

Collaborate cross-functionally to define and deliver scalable Service Cloud solutions

Analyze existing technician workflows and propose automation enhancements

Design and wireframe UI updates (e.g., integration of TR-143 testing)

Define test scenarios for automated speed testsand validation logic

Translate business needs into user flows, wireframes, and functional specs

Support UAT planning, change management, and post-release validation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90969135
Position Id: SalesforceBA
Posted 6 hours ago

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