IVR Architect

• Posted 30+ days ago • Updated 9 days ago

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Job Details

Skills

architect
IVR
contact center
vxml
Dynamics 365

Summary

Job title:- IVR Architect

Job location:- Remote position

Job description:-

Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialogflow CX, Kore.ai, Amazon Lex).
Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications.
Develop and maintain a modular IVR component library to support scalable and maintainable conversational flows.
Lead architecture design sessions and create high-level and detailed architecture diagrams.
Establish governance for development, deployment, and monitoring of conversational AI solutions.
Guide development teams on best practices for scalability, performance, and security.

Thanks and Regards

Vinay Chahal

InfiCare Staffing | 22375 Broderick Drive #225 Dulles, VA 20166

Direct: |

| | linkedin.com/bobjones

Staffing services since 2001 | NMSDC MBE Certified | The Joint Commission Certified

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10113809
Position Id: 2026-103318
Posted 30+ days ago

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