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IT Service Desk Professional I

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract W2

Remote

$20 - $23/hr

Fitment

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Job Details

Skills

IT Service Desk
Technical Support
Desktop Support
Network Troubleshooting
Printer Troubleshooting
Microsoft Windows
Microsoft Office
Active Directory
Remote Support Tools
Incident Management
Ticketing Systems
Troubleshooting
Problem Solving
Customer Service
Phone Support
Clinical Applications Support
ITIL Basics
Documentation
Knowledge Base Management
Escalation Management

Summary

Job Title: IT Service Desk Professional I

Location: Remote (Malvern, PA)
Duration: 6+ Months Contract

Job Description:

We are looking for an IT Service Desk Professional to provide technical support and resolve IT-related issues efficiently. This is a customer-facing, over-the-phone support role focused on troubleshooting, documentation, and delivering high-quality service.

Key Responsibilities:

Diagnose and resolve IT issues using problem-solving skills and technical knowledge
Provide support for desktop applications, network issues, and clinical/healthcare systems
Ask effective probing questions to identify root causes and resolve incidents at first contact
Document issues, troubleshooting steps, and solutions accurately in the knowledge base
Escalate unresolved issues to appropriate support teams when required
Deliver excellent customer service and maintain ownership of incidents
Communicate updates and follow-ups to ensure customer satisfaction
Identify trends and report recurring or undocumented issues
Collaborate with internal IT teams and project teams
Participate in on-call support, including evenings, weekends, and holidays

Required Skills & Qualifications:

Basic knowledge of IT troubleshooting (desktop, network, printers)
Experience supporting Microsoft products
Ability to troubleshoot healthcare/clinical applications
Strong communication and phone etiquette skills
Excellent documentation and organizational skills
Ability to work independently and in a team environment
Strong customer service mindset

Education & Experience:

Associate s degree in Computer Science, Information Systems, or related field
OR
Relevant certifications / equivalent experience
Minimum 6 months to 1 year of IT support or customer service experience

Additional Requirements:

Dedicated home office setup with strong wired internet connection
Willingness to work flexible shifts, including evenings, weekends, and holidays

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10439527
Position Id: 8955176
Posted 1 hour ago

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