Desktop Administrator II (Deployment Specialist), IT Infrastructure - tax.com - Hybrid | Dice.com

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Desktop Administrator II (Deployment Specialist), IT Infrastructure

Hybrid • Posted 60+ days ago • Updated 3 hours ago

Full Time

Remote

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tax.com

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Job Details

Skills

IT Infrastructure
Internet
LinkedIn
Community Development
Preventive Maintenance
Problem Solving
Tier 1
Help Desk
Mentorship
Knowledge Sharing
Desktop Administration
SLA
System Imaging
Inventory
Onboarding
Repair
Laptop
Printers
Antivirus
BIOS
Process Improvement
Documentation
Trend Analysis
Computer Hardware
Inventory Management
Software Licensing
Privacy
Microsoft Windows
Microsoft Office
Microsoft Outlook
Microsoft Excel
Collaboration
ServiceNow
Remote Support
TeamViewer
Microsoft SCCM
Active Directory
Management
Encryption
Computer Networking
Software Deployment
Firmware
Windows PowerShell
Scripting
Microsoft
ITIL
OS X
Network
Training
CompTIA
Network+
Security+
Supervision

Summary

Why Ryan?

Competitive Compensation and Benefits
Home Office Stipend
Business Connectivity Reimbursement (Phone/Internet)
Gym Membership or Equipment Reimbursement
LinkedIn Learning Subscription
Flexible Work Environment
Tuition Reimbursement After One Year of Service
Accelerated Career Path
Award-Winning Culture & Community Outreach

The Desktop Administrator II ("Desktop Administrator") maintains and manages distributed desktop and laptop systems and software, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities. This role also includes responsibilities related to deployment planning and execution, ensuring systems are efficiently rolled out and configured according to organizational standards.

Duties and responsibilities

People:

Provides Tier 1-2 helpdesk support in an enterprise computing environment of 6,000+ users.
Participates in team knowledge sharing and informal cross-training efforts.
Offers guidance and peer mentorship to Team Members
Troubleshoots and resolves technical issues up to VP-level Team Members with professionalism, positivity, and urgency.
Participates in cross-training and knowledge sharing with Team Members.
Participates in the Desktop Administration on-call support rotation as needed.

Client:

Responds to support tickets and service requests via collaboration tools using phone, ticketing systems, and remote tools.
Supports both remote and in-office users, ensuring resolution within SLA targets.
Assists with desktop software deployments, imaging, application installations, and patching.
Helps track and maintain hardware assets and inventory records.
Supports end-user onboarding and workstation setups, including office moves and hardware swaps.

Value:

Performs diagnostics, imaging, and repair of desktops, laptops, and peripheral devices such as monitors and printers.
Supports office moves and equipment relocations, including workstation reconnects and peripheral configuration.
Ensures endpoints are compliant with Firm standards for security, firmware, patching, antivirus, and encryption.
Maintains current BIOS/firmware and standard software versions on supported devices.
Collaborates with cross-functional infrastructure and network teams during escalated troubleshooting or upgrades.
Contributes to process improvement and efficiency through documentation, automation support, and ticket trend analysis.
Assists in hardware inventory management and lifecycle tracking of firm-owned equipment.
Adheres to Firm policies, including software licensing, data handling protocols, and privacy regulations (e.g., GDPR).
Other duties as assigned.

Education and Experience:

High-school diploma or GED required;
3-5 years of desktop support experience in a corporate or enterprise environment, supporting both Windows and macOS devices preferred

Computer Skills:

Strong technical troubleshooting skills are required, with working knowledge of Windows 11, macOS, and Microsoft 365 applications (Outlook, Word, Excel, and OneDrive). Experience supporting collaboration and conferencing tools such as Zoom and Microsoft Teams is also required.
The role requires hands-on experience with ticketing systems such as Ivanti or ServiceNow, remote support platforms like Ivanti Neurons or TeamViewer, and endpoint management tools such as Microsoft Intune and SCCM. A solid understanding of Active Directory for user and device management is expected.
Familiarity with device encryption (e.g., BitLocker), basic network troubleshooting, software deployment, firmware updates, and secure imaging best practices are highly preferred. Exposure to PowerShell scripting and automation tools is a plus.

Certificates and Licenses:

A valid driver's license is required due to occasional travel and on-site support.
Industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are preferred. Certifications in ITIL Foundation or Jamf 200 (for macOS environments) are considered a plus.
Exposure to security or network-focused training, such as CompTIA Network+ or Security+ are beneficial.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

#Li-Hybrid

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80177595
Position Id: R0017659
Posted 30+ days ago

Company Info

About tax.com

At Ryan’s tax.com™ division, we fuse industry-leading tax expertise with cutting-edge technology development expertise and service delivery excellence. With a focus on innovation and collaboration, our team specializes in the development and deployment of business software designed to streamline and optimize management, compliance and operational tasks related to property tax, unclaimed property, transfer pricing, and indirect taxes as well as grants, credits, and incentives.

Ryan’s tax.com™ division is a growing team of more than 400 dedicated members who specialize in software design, development, user experience, customer support, training, and more and work in conjunction with Ryan’s global team of more than 5,000 professionals. Your skills and expertise, coupled with Ryan’s award-winning workplace culture, will help lead us in the next era of excellence.

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