Desktop Administrator II (Deployment Specialist), IT Infrastructure

Why Ryan?

• Competitive Compensation and Benefits
• Home Office Stipend
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

The Desktop Administrator II ("Desktop Administrator") maintains and manages distributed desktop and laptop systems and software, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities. This role also includes responsibilities related to deployment planning and execution, ensuring systems are efficiently rolled out and configured according to organizational standards.

Duties and responsibilities, as they align to Ryan's Key Results

People:

• Creates a positive team experience
• Assists in the installation, maintenance, and general support of systems, including deployment of hardware and software across multiple environments
• Assists users with questions or problems
• Assists with system backups and recovery, and installation of new software
• Trains employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed

Client:

• Determines and recommends which products or services best fit the customers' needs, including deployment-ready solutions
• Administers Microsoft Exchange mailboxes and users in Active Directory
• Installs, configures, and troubleshoots server applications and racks for servers, supporting deployment and rollout activities
• Administers Active Directory and DNS, including troubleshooting as needed
• Administers print subsystems, electronic software, and patch distribution, with a focus on deployment efficiency and consistency
• Administers PC auditing function to ensure deployment compliance and asset tracking

Value:

• Assists system administrators with complex technical tasks, including debugging and supporting hardware modules and systems during deployment
• Coordinates, moves, and reconnects computer equipment as part of deployment and relocation activities
• Maintains hardware inventory, spare-parts log, and work log to support deployment tracking
• Completes installation and swap-out of server hardware, including server, disks, and communication gear
• Documents and maintains system configurations for disaster recovery and deployment consistency
• Sets and maintains Firm standards for desktop operating systems, desktop anti-virus software, disk imaging software, laptop disk-drive encryption software, and desktop shrink-wrap software applications
• Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware
• Maintains desktop operating systems with current security patches
• Maintains disk images with current versions of operating system and shrink-wrap applications for deployment use
• Ensures desktop software license compliance
• Maintains current versions of Firm software on end-user systems
• Contributes to efficiency improvements by process automation, including deployment workflows
• Assists with other projects as needed

Education and Experience:

• High-school diploma or general equivalency diploma (GED) with two to four years related desktop administration experience.

Computer Skills:

• To perform this job successfully, an individual must have basic knowledge of Microsoft Word and Access and intermediate knowledge of Microsoft Excel, Outlook, Internet navigation and research, systems administration tools, and scripting and automation tools.

Certificates and Licenses:

• Valid driver's license required. User Operating Systems, Microsoft Exchange, and Active Directory certifications preferred.

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