Desktop Support Analyst with EUC Experience

Job Title : Desktop Support Analyst with EUC Experience

Location : Richardson, TX 75082 (Onsite)

Duration : 3-6 Months

Job Details:

Must Have Skills

Imaging OSD

Strong EUC experience Windows power management expertise SCCM co management

Primary Skills (Mandatory / Critical)

These skills are essential for successful delivery.

• Strong hands-on experience in End-User Computing (EUC) / Workplace Services Deep expertise in Windows OS power management, background services, and battery performance behavior Proven experience with enterprise software imaging and post-imaging performance analysis Hands-on experience with SCCM and Co-Management workloads (application deployment, agent behavior, policies) Ability to conduct controlled technical testing and comparative analysis (factory image vs enterprise image) Experience analyzing endpoint agents (security, monitoring, management) for system and battery impact.
• Strong analytical and problem-solving skills with evidence-based root cause analysis.
• Ability to work on-site in a lab environment and independently drive technical investigations.
• Strong documentation skills for producing executive- and stakeholder-ready reports.

Detailed Job Description

Customer is seeking a Senior EUC / Workplace Services Specialist to support a software-driven investigation and optimization initiative addressing widespread battery drain issues on Dell laptop models deployed with the Client s Customized OS image. This role will focus on Operating System (OS) software imaging, application behavior, power policy configuration, and driver optimization, working closely with application owners, OEM partners, and program leadership.

The role is high visibility, driven by executive escalation, and requires hands-on lab testing, strong analytical skills, and structured documentation.

Key Responsibilities

Battery Drain Analysis & Validation

• Conduct controlled battery drain testing comparing Client s Customized OS images against factory OEM images under similar usage conditions.
• Validate battery performance issues across multiple Dell device models, including devices with and without dedicated GPUs.
• Ensure findings clearly differentiate software-related causes from hardware-related factors.

Software Image & Application Analysis

• Analyze standard applications and agents deployed via the Client s Customized OS image for power consumption impact, including endpoint security, management, and productivity tools.
• Assess application behavior such as scan intervals, polling frequency, background services, and agent workloads.
• Partner with application owners to review configuration settings and identify safe optimization opportunities.

Power Policy, Driver, and OEM Optimization

• Review and assess OS-level power policies, SCCM/co-management workloads, and endpoint configurations.
• Evaluate BIOS, firmware, and driver versions in collaboration with Dell/OEM partners and recommend optimizations where applicable.
• Ensure changes do not compromise security, compliance, or core user experience.

Documentation & Executive-Ready Reporting

• Document test methodologies, findings, root causes, and model-specific observations.
• Produce clear, actionable recommendations for power, policy, and configuration improvements.
• Support leadership and stakeholder discussions with evidence-based findings.

Collaboration & Escalation Support

• Work closely with program leadership, security teams, application owners, and OEM partners.
• Support validation, escalation, and controlled rollout of proposed optimizations once approved.

In-Scope Focus Areas

• Software imaging and configuration analysis
• Application-level power consumption review
• SCCM / co-management workload optimization
• OS power policy and driver-level recommendations
• OEM collaboration for BIOS/driver alignment

Out-of-Scope

• Hardware or battery replacement
• Source code changes or application redevelopment.
• Core infrastructure redesign.
• Device procurement or refreshing decisions.

Primary Skills (Mandatory / Critical)

These skills are essential for successful delivery.

• Strong hands-on experience in End-User Computing (EUC) / Workplace Services
• Deep expertise in Windows OS power management, background services, and battery performance behavior
• Proven experience with enterprise software imaging and post-imaging performance analysis
• Hands-on experience with SCCM and Co-Management workloads (application deployment, agent behavior, policies)
• Ability to conduct controlled technical testing and comparative analysis (factory image vs enterprise image)
• Experience analyzing endpoint agents (security, monitoring, management) for system and battery impact.
• Strong analytical and problem-solving skills with evidence-based root cause analysis.
• Ability to work on-site in a lab environment and independently drive technical investigations.
• Strong documentation skills for producing executive- and stakeholder-ready reports.

Top 3 responsibilities you would expect the Subcon to shoulder and execute

Conduct controlled battery drain testing comparing Clients Customized OS images against factory OEM images under similar usage conditions Validate battery performance issues across multiple Dell device models, including devices with and without dedicated GPUs Ensure findings clearly differentiate software related causes from hardware related factors