Pomeroy
Pomeroy

Help Desk Technician

Cleveland, OH, US • Posted 16 hours ago • Updated 3 hours ago
Part Time
On-site
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Technical Support
  • Network
  • Conflict Resolution
  • Problem Solving
  • Reporting
  • Remote Support
  • Help Desk
  • Service Desk
  • Communication
  • Computer Hardware
  • Operating Systems

Summary

We are seeking a Help Desk Technician in Cleveland, OH. The Help Desk Technician will be responsible for providing technical support for hardware, software, printer, and network connectivity issues.

Essential Job Function:
  • Provide Help Desk support and resolve problems to the end user's satisfaction.
  • Provide technical assistance and support related to computer systems, hardware and/or software.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself
  • Walk staff through problem-solving process Report unresolved issues to the Service Desk for escalation
  • May provide hands on support for projects and assisting the desktop support team.

Qualifications:
  • 1 to 3 years' experience in a Helpdesk/Service Desk environment
  • Effective telephone & communication skills
  • Strong knowledge of standard hardware/software/operating systems
  • Effective listening skills

#LI-DNI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10116340
  • Position Id: 1c9470006471c3f9295761bedababf7a
  • Posted 16 hours ago
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.
More jobs at Pomeroy in Cleveland, OH