jobs in Cleveland, OH, USA

This resource will provide technical assistance and support related to computer systems, hardware and/or software. Respond to escalated queries and support requests both onsite and remotely, run diagnostic programs, isolate problems, and determine / implement solutions. Issues that remain unresolved are escalated to the next tier group. Provide Level 1 Help Desk support and resolve problems to the end user?s satisfaction. Monitor Service Desk for tickets assigned to the queue and process first-i