IT Desktop Support Technician

Job Title: IT Desktop Support Technician

Job Type and Location: Illinois, Waukegan. Long-term contract.

Job Requirements 

Technical

minimum 3 years of strong experience providing IT infrastructure field support which includes troubleshooting hardware, software and operating system issues and problems and fixing the issues without impacting or violating the hardware warranty or customer security compliance requirements.

Experience in installing, technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals, hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activites at sites., ability to lift or move computer equipment weighing upto 50 pounds, expert in deskside support and pc break/fix including basic administration of Windows O/S and Mac/Linux OS( preferred), Usage knowledge of TCP/IP Networking, DNS, DHCP, VPN and RDP, smart hand support for peripheral and networking hardware, including but not limited to monitors, keyboards, mice, printers, fax machines,routers, wireless routers, switches, firewalls, racks, cabinets, multi port data termination panels all under "smart hands capability" . 

Ability to troubleshoot issues with systems and networks using good deductive reasong skills and troubleshooting and resolving issues related to end-user network cabling

Experienced in repeat-call analysis and developing preventative actions.

experienced in problem management

excellent written and oral communications skills with clients and management as well as people skills

ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency 

preferably with an associate degree in electronics and compTIA A+ certification

May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

Experience of ticketing tools (servicenow or remedy etc)

Non-Technical

good customer management skills,good in oral and written communication, able to interact and work with customers at different levels, driven and result oriented, passionate about the work

ability to work independently and as part of a team, ability to complete tasks effectively and with minimum supervision and must be available to work flexible schedules.