Customer Success Services Specialist

Remote β€’ Posted 6 hours ago β€’ Updated 6 hours ago
Full Time
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Scoreβ„’

πŸ‘Ύ Reticulating splines...

Job Details

Skills

  • Software Licensing
  • Software Asset Management (SAM)
  • IT Asset Management (ITAM)
  • Customer Success
  • CRM Support
  • Project Management
  • Data Analysis
  • Advanced Excel
  • Reporting & Analytics
  • License Compliance
  • Contract Analysis
  • SaaS Licensing
  • Admin Console Management
  • Identity & Access Management
  • SSO (Single Sign-On)
  • Active Directory
  • User Management
  • SCCM
  • Intune
  • Power BI
  • Risk Analysis
  • Security & Compliance
  • Stakeholder Management
  • Customer Communication
  • Presentation Skills
  • Process Improvement

Summary

Job Title: Customer Success Services Specialist

Location: Remote

Duration: long term

Job ID: 4CI -7579

 

Required Qualifications:

  • Engage with customers via phone and email to collect, analyze, and validate licensing and usage data
  • Manage software licensing, agreements, and entitlements across enterprise environments
  • Analyze data and generate reports aligned with client-defined playbooks
  • Provide actionable insights on licensing, deployment, and compliance to drive ROI
  • Support and manage complex agreement and product migrations, including SSO setup and asset transitions
  • Act as a subject matter expert on Admin Consoles, licensing models, and SaaS environments
  • Collaborate with Customer Success Managers, Sales teams, and stakeholders to drive adoption and retention
  • Perform data analysis using Excel, Power BI, and other reporting tools
  • Support IT Asset Management (ITAM) initiatives and educate stakeholders on best practices
  • Ensure compliance with licensing agreements, security standards, and data policies
  • Manage escalations and build strong relationships with enterprise clients  
Employers have access to artificial intelligence language tools (β€œAI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10110479
  • Position Id: 7581-19796-
  • Posted 6 hours ago
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