Content Developer

Content Developer - Contract - Vienna, VA/Hybrid - $60.00 - $66.00/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Content Developer in Vienna, VA/Hybrid.

Role Description

To support by researching operational processes to develop and maintain technical and non-technical reference materials. To participate in infrastructure upgrades, software implementations, and other projects to support the development and maintenance of intranet based manuals. Works independently. Uses discretion to modify work practices/processes. Serves as subject matter expert for most business functions, systems, policies and/or procedures. Mentors less experienced team members in the art of communication, negotiation, and change management. Perform complex/unusual tasks with significant impact and considerable latitude.

Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
Collaborate with project team members to ensure alignment with departmental efforts
Lead conduction of research and preparation of reference material
Contribute to learning and curriculum development by providing support in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support
Ensure effective management of projects from inception through implementation
Identify, communicate and resolve technical, tactical and operational project issues and risks
Interview business owners to determine task objectives, requirements and needs including complex intranet resources
Maintain documentation library to ensure currency of processes
Make recommendations on content requirements for search engine optimization (SEO) based on member experience, competitive research, and subject matter expertise
Participate on cross-functional training team to establish and maintain a community of practice
Provide training to end user in the use of electronic manuals and reference material
Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps
Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
Administer and Develop eNet content
Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results - Lead
Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines
Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
Write online reference material, instructions and communications
Act as supervisor/manager in the incumbent's absence
Perform other duties as assigned

Skills & Requirements

Ability to compile, organize and present information clearly and concisely
Experience in providing support and involvement in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support
Extensive experience in composing correspondence that adheres to grammar and writing style and standards
Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
Advanced knowledge of change management principles and practices
Expert knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
Advanced leading or managing multiple technical projects/tasks/teams
Desired - Working knowledge of Microsoft project and project management tools
Advanced skill analyzing and organizing problems or work processes for technical solutions
Advanced skill identifying and analyzing business requirements and recommending solutions
Expert skill capturing and translating processes and requirements into easily understood terms
Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Expert skill researching and analyzing data, processes and trends
Desired - Basic skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Desired - Bachelor's Degree in Communication Studies or the equivalent combination of training, education, and Experience
AEM experience
web content development
graphic design/visual storytelling
Graphic design / visual storytelling (infographics, layouts, digital visuals)
Strong documentation & technical writing
Ability to research, analyze, and document processes
Project & change management support
UAT support (test cases, validation, documentation)
Training & communication for end-users

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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