Position Overview
This is a paid internship opportunity for a college student currently pursuing a degree in Computer Science, Information Management, or a related field. The IT Intern will provide technical support for company-issued hardware, software, and network systems. Responsibilities include troubleshooting, installing equipment, assisting with server and application management, and supporting system transitions. This role offers hands-on experience in an IT environment and the opportunity to work closely with experienced professionals.
Responsibilities
Diagnose and resolve technical hardware and software incidents
Respond to technical assistance requests in person, by phone, and electronically
Install software and hardware as needed
Clean, modify, and repair computer hardware including monitors, keyboards, mice, and printers
Manage servers, including user access and account management
Set up new user hardware and physical workspaces
Track and route incidents and document resolutions
Identify and escalate situations requiring urgent attention
Collaborate with others to complete tasks
Redirect problems to the appropriate resource
Learn to serve as a liaison between IT professionals and end users
Qualifications
Working knowledge of Microsoft Windows, Android/iOS, desktop PCs, laptops, and Cisco network/VoIP equipment
Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Self-driven with the ability to perform entry-level troubleshooting tasks
Microsoft or other industry certifications are a plus
Strong analytical and problem-solving skills
Well-organized with good time management skills
Strong customer service orientation
Ability to work independently and as part of a team
Knowledge of remote systems and servers
Familiarity with Office 365 and Windows 11 troubleshooting
Comfortable working in a manufacturing environment
Compensation & Benefits
In addition to a competitive wage, the selected candidate will enjoy a flexible schedule to work around his or her school schedule. Interns will also be able to participate in the company's internship program providing networking opportunities with other students across the company.
Company Overview
Started in 1933,Green Bay Packaging Inc.is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.
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