What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance. With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles. At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together. We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.
What would you do?
Job Description:
Microsoft 365 (M365) Technical Support Engineer
Washington DC (5 days onsite per week)
Overview
We are seeking a skilled Microsoft 365 (M365) Technical Support Engineer to manage, maintain, and troubleshoot cloud-based services including Exchange Online, Teams, SharePoint, and OneDrive. This role involves providing technical support, administration, and operational management within the M365 environment to ensure optimal performance and security.
Key Responsibilities
- Perform M365 administration tasks such as user account and license management.
- Provide Tier-2 and Tier-3 technical support for Microsoft 365 services.
- Manage Identity and Access through Microsoft Entra ID.
- Implement and maintain Security & Compliance policies including Data Loss Prevention (DLP).
- Administer Endpoint Management using Microsoft Intune.
- Develop and maintain PowerShell scripts for automation, reporting, and environment management.
- Troubleshoot issues relating to Exchange Online, Teams, SharePoint, OneDrive, and hybrid solutions.
- Participate in environment migration, integration, and upgrades when necessary.
- Collaborate with cross-functional teams to improve system functionality and security posture.
Required Skills & Qualifications
- Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 2 to 6+ years experience in IT support with a focus on Microsoft 365 services.
- Strong knowledge of Exchange Online, Teams, SharePoint, and OneDrive administration.
- Proficiency in PowerShell scripting for automation and troubleshooting.
- Understanding of networking concepts and hybrid identity management.
- Excellent problem-solving, analytical, and communication skills.
Preferred Certifications
- Microsoft MS-102: Microsoft 365 Administrator
- Microsoft SC-300: Microsoft Identity and Access Administrator
- Microsoft MD-102: Endpoint Administrator
- Microsoft MS-900: Microsoft 365 Fundamentals (especially for entry-level roles)
Level 4: Principal Support Engineer / Subject Matter Expert (SME)
Focus on architecture, vendor management, product innovation, and leadership of critical incident responses.
- Architect M365 deployments, migrations, and global tenant configurations.
- Collaborate with vendors and act as escalation contact.
- Evaluate and conduct Proof of Concepts for new Microsoft features and integrations.
- Lead incident management for high-severity outages.
- Define organization-wide standards for data governance, retention, and security.
- Typically requires 7 to 12+ years of relevant experience and advanced certifications such as MS-102 Expert or AZ-104 Azure Administrator.
Additional Desired Skills
- Experience with OKTA Single Sign-On (SSO) integration and management.
Equal Opportunities Employer:
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.
Find out more at Hexaware.com.
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