Senior Genesys Integration Architect

Hello Everyone,

Hope you are doing good!!!!

My name is Pavan and I work with SPAR Information System., I have a great opportunity for you, please find the job details below, if you are interested in applying please send me your updated resume and best time for you to discuss about this opportunity in details.

Role: Senior Genesys Integration Architect / Lead Engineer

Location: Remote

Duration: 12 Months

• Must-Have Skills:
  • Genesys Cloud CX Architecture & APIs
  • Enterprise Integration Architecture (CRM, Middleware, Event Driven APIs)
  • Integration Validation & Test Strategy (SIT, UAT, Non Functional Testing)

• Education Level Required: Bachelor's degree in Computer Science, Engineering, or related field

• Will Candidate be asked Coding Questions in Initial Round: Yes

Job Description:
Role: Senior Genesys Integration Architect / Lead Engineer

Core Platform & Architecture Expertise

• Deep hands on experience with Genesys Cloud CX architecture
• Strong understanding of end to end contact center architecture, including:
  • IVR / Architect flows
  • Omnichannel routing (voice, chat, email, messaging)
  • Agent desktop and CTI orchestration
• Ability to define reference architectures for Genesys centric ecosystems (Genesys + CRM + middleware + downstream systems)

Integration Architecture & Design (Primary Focus)

• Architecture ownership for enterprise integrations between Genesys and:
  • CRM platforms (Salesforce, Microsoft Dynamics 365)
  • Case management, policy, billing, or customer master systems
• Design of event driven and API based integrations, including:
  • Real time vs asynchronous patterns
  • Webhooks, callbacks, and notification services
  • Data consistency and reconciliation strategies
• Expertise in Genesys Cloud APIs:
  • Conversation, Routing, Contact, Analytics, Architect APIs
• Ability to define integration contracts, schemas, error handling, and retry strategies

Integration Validation & Quality Strategy

• Ownership of integration test strategy (not just execution), including:
  • End to end SIT and UAT approaches
  • Cross system dependency mapping
  • Non functional testing (latency, scalability, failover)
• Experience defining testability into architecture designs
• Ability to guide teams on:
  • API test automation approaches
  • Contract testing
  • Mocking and simulation of dependent systems
• Strong defect triage and root cause leadership across vendor and internal teams

Middleware, Cloud & Security

• Strong experience with middleware / integration platforms:
  • MuleSoft, Azure Logic Apps, Azure Functions, or custom API layers
• Solid understanding of cloud native patterns on AWS and/or Azure
• Expertise in security and identity for integrations:
  • OAuth 2.0, token management
  • PII handling and regulatory considerations
• Knowledge of monitoring, logging, and observability for integrations (APM, logs, alerts)

Thanks & Regards,

Pavan Raikhelkar

LEAD TALENT ACQUISITION SPECIALIST

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