User Experience Designer (ONSITE)

Job Title: User Experience Designer

Location: 15 Metrotech Center, Brooklyn, NY 11201

Duration: 7 Months

RESPONSIBILITIES:

• Conduct Stakeholder & User Research: Lead interviews and user research with elderly residents, immigrant communities, and other effected populations to understand their specific challenges and needs for prevention and reporting.
• Develop User Personas & Journey Maps: Map the end-to-end experience of a victim seeking help, from the initial scam contact to the 311 referral and the digital resource landing page.
• Define Functional Requirements: Translate user needs into technical design requirements for the app s call-filtering interface and the website s resource navigation that are intuitive and helpful.
• Execute High-Fidelity Wireframing: Support the design of the user interface for the NYC Secure App and web resources.
• Create Content Strategy: Draft plain-language, trauma-informed content for the resource s pages and in collaboration with 311 to ensure instructions are easy to follow during high-stress situations.
• Build Interactive Prototypes: Develop prototypes in Figma or similar tools to demonstrate user flows for stakeholder approval and developer handoff.
• Facilitate Usability Testing: Run iterative testing sessions with diverse users to identify and resolve points of friction in the app and web layouts.
• Oversee Visual Design Consistency: Ensure all digital assets align with NYC s brand identity and use key design components of the NYC design system.

MANDATORY SKILLS/EXPERIENCE

Note: Candidates who do not have the mandatory skills will not be considered

• At least 4 years of User Experience (UX) / Product Design experience.
• User research methodology expertise including proficiency in qualitative and quantitative research methods (e.g., usability testing, moderated user interviews)
• Mastery of industry-standard design tools like Figma and Adobe Creative Suite for high-fidelity design and prototyping.
• Experience working on a cross functional technical team with engineers and product managers.
• Strong written and verbal communication skills.

DESIRABLE SKILLS

• Experience designing interfaces that support multiple languages (specifically Spanish, Chinese, and Russian) and vulnerable populations.
• Experience designing mobile applications (iOS/Android) and mobile friendly websites
• Accessibility expertise, particularly for seniors (e.g., high-contrast ratios, legible typography, and screen-reader optimization).
• Experience working within or contributing to established municipal or enterprise-level design systems.