SaaS Platform Administrator (ServiceNow)
Location: Pontiac, MI hybrid
In a hybrid Pontiac, MI workplace with 2-days on-site
Environment: ServiceNow, MS 365 Services, .Net, Agile.
The primary responsibility of the ServiceNow Administrator is for development, administration, configuration, and ongoing maintenance of the ServiceNow platform.
This will include supporting processes like Incident, Problem, Change, CMDB, Discovery, Asset, Service Catalog, Knowledge, Service Portal, Performance Analytics and other service modules.
In addition to support functions, the ServiceNow Administrator performs design and implementation tasks such as; requirements gathering, configuration, integration and testing.
The Administrator partners with users to create/modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation.
The Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement.
The candidate must have 5+ years of hands on experience development and administration of ServiceNow, have excellent problem solving skills, and strong written and verbal communication skills.
"Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law."
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