*** Mode of Interview :- Webcam Interview Only *** Very long term project (initial PO for 1 year, expect to go for 4+ years) ***Hybrid (3Days per week Onsite ) at Rocky Mount -NC ***
Description:-
The Client is undertaking a fastmoving, large-scale modernization effort. The Client & Implementation Manager to serve as the daily operational driver of the implementation — ensuring forward momentum, clarity, and coordination across internal teams and our implementation vendor.
This is not an administrative tracking role; it is a hands-on delivery leadership role responsible for anticipating issues, removing blockers, creating structure in ambiguity, and maintaining progress across all workstreams. This position serves as the operational heartbeat of modernization — ensuring day-to-day execution, alignment, and problem-solving across the entire implementation.
Key Responsibilities:-
- Drives the day-to-day execution of modernization work by ensuring all internal teams and vendors have what they need to maintain continuous forward progress toward milestones.
- Translates high-level program goals into coordinated, sequenced, and actionable delivery activities across workstreams including Development, Testing, Data, OCM/Training, IT, and business units.
- Serves as a key integrator across workstreams by identifying cross team dependencies, coordinating required actions, and ensuring consistent alignment across internal and vendor teams.
- Maintains and communicates dependency maps or logs to support cross-team alignment. Partners closely with the Business Analyst to ensure incoming work is clear, actionable, and ready for delivery; partners with the Program Manager to ensure execution aligns with program strategy and priorities.
- Collaborates with Product Owners and Business Analysts to refine scope, clarify requirements, and ensure delivery readiness.
- Leads and facilitates Agile or iterative delivery routines, ensuring ceremonies remain outcome oriented and that work is broken down into clear, manageable steps rather than vague tasks.
- Maintains real-time visibility into delivery plans, risks, dependencies, and status; proactively identifies and resolves issues before they become blockers to progress.
- Investigates issues end-to-end to determine root causes and drives resolution across teams, escalating only when necessary and always with recommended solutions.
- Brings clarity to ambiguous areas by defining problems, coordinating decisions, and establishing the structure needed for continued forward movement.
- Leads readiness and implementation activities including go-live planning, communications, training coordination, environment preparation, UAT coordination, go live execution, and stabilization.
- Coordinates daily with the implementation vendor to ensure alignment on deliverables, timelines, risks, and dependencies; works with the Vendor Manager to surface issues, monitor vendor commitments, and support accountability mechanisms.
- Contributes to the delivery processes and routines that support DMV''s transition to a future product operating model.
- Maintains updates in Azure DevOps (ADO) or related delivery tools to ensure clear visibility across workstreams.
Desired Attributes:-
- Proactively identifies problems early and takes full ownership for driving solutions across teams, without waiting for direction.
- Thrives in complex, high ambiguity environments and brings structure, clarity, and order where processes are still forming.
- Comfortable operating in evolving, "squishy," non-fully defined environments while helping the organization mature toward more disciplined delivery practices.
- Demonstrates a strong sense of accountability and maintains relentless focus on forward movement and delivery outcomes.
- Builds strong working relationships across internal teams and vendors, driving alignment and coordination without relying on authority.
- Creates clarity from complexity by simplifying work, defining needed decisions, and coordinating cross stream actions to maintain consistent progress.
- Energized by helping establish the foundational delivery routines and operating model that will support DMV''s future product-based structure.
- Maintains a high ownership mindset with strong initiative, stepping in wherever needed to remove blockers, solve issues, and move work forward.
Soft Skills:-
- Strong communication skills with the ability to create clarity, explain complexities, and coordinate effectively across business teams, technical teams, vendors, SMEs, and leadership without relying on authority.
- Skilled in facilitating discussions, delivery ceremonies, and cross-team decision-making to ensure alignment, shared understanding, and continued progress across workstreams.
- Highly proactive mindset with the ability to anticipate issues, take ownership, and address risks or blockers before they impact delivery momentum.
- Strong problem-solving and critical-thinking skills, including the ability to investigate root causes, navigate ambiguity, and bring structure to evolving or unclear situations.
- Ability to influence, build alignment, and drive collaboration across diverse internal teams and vendors in a forming, rapidly changing environment.
- Resilient, adaptable, and comfortable operating in a fast-moving environment where priorities, needs, and expectations often evolve as modernization work progresses.
Education:-
- Bachelor''s degree in a related field or equivalent professional experience.
- Relevant fields may include business, public administration, information systems, computer science, engineering, communications, or other related disciplines.
- Certifications in Agile, Scrum, project delivery, or change management are helpful but not required.
Skills/Requirements:-
- Experience as a Delivery Lead, Implementation Manager, or Project/Program Manager for complex initiatives Required 7 Years
- Driving outcomes across internal teams and vendors, ensuring continuous forward momentum Required 7 Years
- Problemsolving, rootcause analysis, and proactive issue resolution across multiteam environments Required 7 Years
- Ability to simplify complex work and create clarity within high ambiguity, fast evolving environments Required 7 Years
- Crossteam integration and dependency management involving business teams, IT, SMEs, and vendors Required 5 Years
- Experience in Agile, iterative, or hybrid delivery models, including leading delivery ceremonies Required 5 Years
- Vendor alignment, contract coordination, and managing accountability for external implementation partners Required 5 Years
- Implementation, cutover, UAT coordination, and go live readiness planning for system or modernization efforts Required 5 Years
- Risk identification, tracking, and proactive mitigation across multiple workstreams Required 5 Years
- Experience establishing delivery routines, processes, or operating models in maturing or forming environments Required 5 Years
- Experience partnering with multidisciplinary teams such as Development, Testing, Data, OCM/Training Required 3 Years
- Experience working in government, vendor heavy, modernization, or largescale implementation environments Required 3 Years
- Experience with Azure DevOps (ADO) and/or MS Project 1 Years