Description IT Support ProfessionalLocation: Wayzata, MN, Onsite - 5 Days per Week
Schedule: Full-Time | Monday-Friday, 8:00 AM - 4:30 PM
Pay: Available on W2
Position OverviewWe are seeking a customer-focused
IT Support Professional to provide hands-on technical support in a modern, walk-up IT support environment. This role is ideal for someone who enjoys helping others, solving technology issues, and delivering an exceptional support experience.
The successful candidate will work directly with employees to troubleshoot common hardware and software issues, support device deployments, manage inventory, and ensure users receive timely and effective assistance. This is an excellent opportunity for an early-career IT professional looking to grow their technical skills while working in a fast-paced, team-oriented environment.
Key Responsibilities- Provide walk-up technical support for laptops, peripherals, and workplace technology.
- Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
- Support Windows 11 environments and Dell laptop devices.
- Assist users with account access, password resets, permissions, and general IT support requests.
- Configure, deploy, and distribute technology equipment, including laptops, monitors, and accessories.
- Maintain accurate inventory records and help organize equipment and stock levels.
- Monitor and follow up on open support incidents to ensure timely resolution and a positive user experience.
- Participate in team-led demonstrations, technology awareness sessions, and user education initiatives.
- Document support activities and follow established support processes.
- Deliver professional, courteous, and empathetic customer service during every interaction.
- Collaborate with team members to improve support processes and enhance the employee technology experience.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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