Help Desk Analyst II

Description

We are looking for a dependable Help Desk Analyst II to support end users with day-to-day technical issues in Santa Clara, California. This contract position with potential for a permanent role is ideal for someone who enjoys solving desktop support problems, delivering responsive service, and maintaining a smooth user experience across Microsoft-based environments. The role focuses on troubleshooting hardware and software concerns, managing access through Active Directory, and resolving service desk requests with professionalism and urgency.

Responsibilities:
Provide technical assistance to employees by diagnosing and resolving issues related to Windows systems, desktop applications, and basic hardware functionality.
Handle incoming service desk requests, document each case thoroughly, and ensure tickets are updated and closed in a timely manner.
Support user account administration by creating, modifying, and disabling access within Active Directory according to established procedures.
Troubleshoot Microsoft Windows 10 operating system issues, including login problems, performance concerns, and common application errors.
Escalate more complex technical incidents when needed while maintaining clear communication with users throughout the resolution process.
Install, configure, and support end-user devices and software to keep workstations operating efficiently.
Assist with routine desktop maintenance tasks, system updates, and standard support activities that improve overall service reliability.

Requirements

Previous experience in a help desk or desktop support role providing direct end-user technical assistance.
Working knowledge of Active Directory for account setup, password resets, and access management.
Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows environments.
Ability to perform basic troubleshooting for hardware, software, and operating system-related issues.
Familiarity with service desk ticketing processes and maintaining accurate support documentation.
Strong communication skills with the ability to explain technical solutions clearly to non-technical users.
Ability to manage multiple support requests effectively in a fast-paced environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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