Genesys CTI& IVR Production Support - W2 contract

job summary: We are seeking a highly motivated and technically skilled Production Support Analyst to join our Contact Center Technology team. This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR solutions in a dynamic, high-availability environment. The ideal candidate will have hands-on experience in telephony call routing, IVR troubleshooting, and real-time incident resolution. You'll be part of a team responsible for ensuring seamless customer int

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finan

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finan

Position: Production Support Location: Plano, TX 75024 (Onsite) Hiring: Fulltime with Hexaware Technologies Mandatory skills: Production support: MDM, Informatica Job Description: Troubleshoot complex application and environmental issuesGood to have skills: Data Platforms - MDM, Informatica backgroundMonitor Alerts, batch jobs, data loads, and integrationsMaintain automation, standard operating procedures, and changing logsCoordinate with infrastructure, network, and development teams to resolve