ServiceNow UI/UX Designer

ServiceNow UI/UX Designer
Washingotn DC - Onsite

• Bachelor's degree in Design, Human-Computer Interaction, Information Systems, Computer Science, or a related field, or equivalent professional experience.
• Minimum of 5 years of professional experience in UI/UX design, with demonstrated experience designing for enterprise software platforms.
• At least 4 years of hands-on experience designing within or for the ServiceNow platform (Service Portal, UI Builder/Now Experience, Workspaces, or Virtual Agent interfaces).
• Proficiency with industry-standard design and prototyping tools (ex. Figma, Adobe XD, Sketch).
• Solid understanding of user-centered design methodology, including user research, journey mapping, wireframing, and usability testing.
• Working knowledge of HTML, CSS, and basic JavaScript sufficient to collaborate effectively with ServiceNow developers and customize Service Portal widgets.
• Demonstrated experience designing for accessibility (Section 508/WCAG 2.1 AA).
• Strong portfolio showcasing enterprise UX/UI work, including before/after examples or platform-specific projects where possible.
• Excellent communication skills, with the ability to present and defend design decisions to both technical and non-technical audiences..
• Preferred Qualifications:
• ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD).
• Experience working within a government or public-sector IT environment.
• Familiarity with the ServiceNow Now Design System component library.
• Experience with Agile/Scrum development environments and tools such as Jira or ServiceNow Agile Development.
• Prior experience conducting design work under public-sector procurement, security, or compliance requirements (e.g., FISMA, NIST).

Knowledge, Skills, and Abilities:

-Strong visual design sensibility paired with practical understanding of enterprise platform constraints.

-Ability to balance user needs, business requirements, and technical feasibility.

-Skilled at synthesizing feedback from multiple stakeholders into cohesive design solutions.

-Detail-oriented, organized, and capable of managing multiple design projects concurrently.

-Comfortable working in a fast-paced, mission-driven government environment.