Our client is seeking a Field Technician to provide hands-on, first response support for passenger-facing technology in the airport. This position requires a lot of walking in the terminals to observe, identify, correct and report technology issues, ensuring systems remain operational and presentable for passengers and stakeholders
Required
• Ability to handle urgent requests or solve unexpected problems in the field.
• 2-3 years of experience in IT field operations, systems support, or similar hands-on technical role.
• Familiarity with digital signage systems, controllers, and other smart technology.
• Basic understanding of IP networking, cabling standards, and troubleshooting tools and techniques.
• Ability to work independently in an active airport environment and communicate clearly with team
leads.
• Comfortable working with HDMI/DisplayPort, CAT6, and PoE devices.
• Comfortable interacting professionally with Airport Operations, Facilities, vendors, and sometimes
airline partners.
• Ability to obtain an airport security badge (SIDA).
Highly Desired/Preferred
• Experience supporting systems that must maintain near 24/7 availability.
• Experience supporting large-scale digital signage deployments.
• Experience managing a digital content management system.
• Skilled at clean installations, cable dressing, labeling, and rack/closet organization.
• Familiarity with LCD/LED panel troubleshooting (driver boards, panel failures)
• Understanding the urgency of outages in mission-critical scenarios.
• Knowledge of Windows operating system required
• Experience with Microsoft Office: Word, Excel
• Experience imaging a computer
• Strong knowledge in PC hardware
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