Business Systems Analyst

Could you be a good fit?

We are looking for a highly skilled Business Systems Analyst to join the team of our exceptional client. This role supports a large-scale CRM transformation initiative and will play a critical role in ensuring that business requirements, system functionality, integrations, and testing activities align with organizational goals.

This position is ideal for a Business Systems Analyst who enjoys partnering with business stakeholders, product teams, technical resources, and third-party partners to drive successful system implementations. The ideal candidate brings strong requirements gathering expertise, a testing-focused mindset, and experience supporting complex technology transformation initiatives.

Benefits

• Healthcare Medical, Dental, and Vision Insurance
• 401k

What will your day look like?

As a Business Systems Analyst, you will:

• Lead requirements gathering efforts and translate business needs into detailed functional specifications

• Create, refine, and maintain user stories with clear acceptance criteria

• Document business processes, workflows, functional requirements, and system behavior

• Partner with stakeholders, product teams, technical teams, and external vendors to support solution design and implementation efforts

• Participate in design sessions to ensure business requirements are accurately represented in system configurations and integrations

• Develop test plans, test scenarios, and detailed test cases aligned with business requirements and user stories

• Coordinate and support User Acceptance Testing (UAT), integration testing, regression testing, and functional testing activities

• Validate system functionality, business processes, integrations, data flows, and edge-case scenarios

• Track, document, and manage defects through resolution and retesting activities

• Support business users throughout testing cycles by preparing test scenarios, facilitating test execution, and gathering feedback

• Help ensure traceability between requirements, user stories, test cases, and delivered functionality

• Participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, retrospectives, and daily standups

• Support integration validation, data mapping, and data migration testing activities

• Maintain project documentation, process maps, test artifacts, and project records

• Assist with operational readiness, training preparation, implementation support, and go-live activities

You will be a good fit for this role if you have:

• 5+ years of experience as a Business Systems Analyst or similar role

• Strong experience gathering, documenting, and validating business and functional requirements

• Experience creating and managing user stories, acceptance criteria, and Agile project artifacts

• Demonstrated expertise in test planning, test execution, defect management, and functional validation

• Experience supporting system implementation, migration, or business transformation initiatives

• Experience working with cross-functional teams, business stakeholders, technical teams, and external partners

• Strong analytical, organizational, facilitation, and problem-solving skills

• Excellent verbal and written communication skills

• Experience participating in Agile projects and working within Agile delivery frameworks

• Experience using Jira or similar Agile project management tools

• Ability to manage multiple priorities while maintaining strong attention to detail

• Availability during standard Eastern Time business hours

Nice-to-Haves

• Experience supporting CRM implementations, migrations, or modernization initiatives

• Experience working with membership-based, subscription-based, or customer-focused organizations

• Familiarity with marketing automation, customer engagement, or email marketing platforms

• Experience working with Salesforce or similar CRM platforms

• Understanding of system integrations, APIs, and data migration concepts

• Experience supporting product-centric organizations and delivery teams

• Background in operational readiness, training support, or change management initiatives

• Experience validating complex integrations and cross-system business processes

What Makes Someone Successful in This Role?

The strongest candidates combine business analysis expertise with a strong testing and validation mindset.

Successful candidates typically bring:

• Excellent requirements gathering and documentation skills

• Strong user story and acceptance criteria development experience

• Hands-on testing, validation, and defect management experience

• The ability to bridge communication between business and technical teams

• Strong stakeholder management and facilitation skills

• Experience supporting large-scale business and technology transformation initiatives

• A proactive, detail-oriented approach to ensuring solutions meet business needs before release

This role is ideal for someone who enjoys owning the details, driving alignment across teams, and helping ensure successful implementation of critical business systems.

About Market Street Talent

Market Street Talent is a specialized staffing and consulting firm focused on IT and technology positions. Our deep industry knowledge allows us to match exceptional candidates with organizations where they can thrive and make an immediate impact.

Our Vision: To promote and foster the growth of information technology (IT) in our world—one candidate, one client, one community at a time.

Our Goal: To guide clients and candidates through the placement process and build long-term, successful relationships.

Our Culture: At MST, we value excellence, respect, and empathy in everything we do.

Sound like you?

Ready to help drive a major CRM transformation by connecting business needs, system functionality, and testing excellence? Click “Apply Now” and let's start the conversation!