VMware Linux Support Engineer

Key Responsibilities:

• Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‑prem, hybrid, and cloud environments.

• Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.

• Drive timely resolution of support cases in alignment with SLAs.

• Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.

• Document solutions, FAQs, and best practices to improve internal knowledge bases.

• Collaborate with cross‑functional teams including Product, Engineering, and Sales Engineering to ensure customer success.

Responsibilities:

• Support Engineer Owns complex issues, PoC''s, and advanced troubleshooting.

• Lead customer PoC''s end‑to‑end, ensuring successful deployment and evaluation.

• Analyze deeper issues across storage, network, hypervisors, and orchestration layers.

• Work closely with Product/Engineering teams to validate customer-found defects.

• Serve as a technical advisor for partners and premium customer accounts.

• Mentor Intermediate engineers and help improve team technical capabilities.

Preferred Experience:

• Mandatory Linux Expertise.  

• Strong L2/L3 Linux troubleshooting skills in enterprise environments

• 3–7 years of experience supporting virtualization, cloud, or datacenter systems.

• Strong troubleshooting in compute, storage, networking, or automation solutions.

• Experience with PoC''s, deployments, or customer‑facing technical roles.

• Proficiency in scripting/log analysis (PowerShell, Bash, Python preferred).

• Experience diagnosing system issues related to OS performance, services, storage, networking, and system logs

• Ability to perform root cause analysis and resolve complex production issues

• Deep understanding of the networking concepts, exposure to SDN is an added asset.

• Exposure to Morpheus, vSphere, vCenter, or comparable CMP/VM platforms.

• Experience with hybrid cloud environments (Azure, AWS, Google Cloud Platform).

• Understanding of API integrations, automation workflows, or infrastructure-as-code tools.

• Ability to work in fast-paced environments with global customers.