Job Title

Senior ServiceNow Developer (ITSM, ITOM & Enterprise Integrations)

Job Summary

We are seeking an experienced Senior ServiceNow Developer with 7+ years of hands-on ServiceNow development experience to design, develop, and enhance enterprise ServiceNow solutions. The ideal candidate will have deep expertise in ITSM, ITOM, CMDB, Discovery, Service Mapping, SAM Pro, HAM Pro, and enterprise platform integrations.

This role requires strong hands-on development skills in JavaScript, Flow Designer, Integration Hub, REST/SOAP APIs, and MID Server, along with experience building scalable workflows, automations, and integrations. Exposure to AWS, Terraform, and LeanIX is preferred.

Work Model: Hybrid (New York, NY / Clinton, NJ)

Experience Required

• 7-10+ years of ServiceNow development experience.
• Strong experience implementing enterprise ServiceNow solutions.
• Experience with ServiceNow platform customization, integrations, and workflow automation.

Work Environment

• Hybrid (New York, NY / Clinton, NJ)
• Agile/Scrum
• Enterprise IT Environment

Key Responsibilities

• Design, develop, and maintain enterprise ServiceNow applications and platform solutions.
• Configure and customize ServiceNow modules including ITSM, ITOM, CMDB, Discovery, Service Mapping, SAM Pro, and HAM Pro.
• Develop scalable workflows using Flow Designer and Integration Hub.
• Build and maintain integrations using REST APIs, SOAP APIs, MID Server, and enterprise middleware.
• Customize ServiceNow applications using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
• Configure Service Catalogs, Knowledge Management, Incident, Problem, Change, Request, and Asset Management modules.
• Implement Discovery and Service Mapping for infrastructure visibility.
• Support Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) implementations.
• Design secure integrations with cloud platforms and third-party enterprise applications.
• Collaborate with architects, business analysts, and infrastructure teams to deliver scalable ServiceNow solutions.
• Troubleshoot production issues, perform root cause analysis, and optimize platform performance.
• Participate in code reviews and ensure adherence to ServiceNow development best practices.
• Support platform upgrades, enhancements, and continuous improvement initiatives.

Mandatory Technical Skills

ServiceNow Platform

• ServiceNow Development
• ServiceNow Administration
• ServiceNow Platform Customization
• Service Portal
• Service Catalog
• Knowledge Management

ITSM

• Incident Management
• Problem Management
• Change Management
• Request Management
• Service Catalog

ITOM

• IT Operations Management
• CMDB
• Discovery
• Service Mapping
• Event Management

Asset Management

• Software Asset Management Professional (SAM Pro)
• Hardware Asset Management Professional (HAM Pro)

Development

• JavaScript
• Glide API
• Script Includes
• Business Rules
• Client Scripts
• UI Policies
• UI Actions
• Flow Designer
• Integration Hub

Integration

• REST APIs
• SOAP APIs
• MID Server
• JSON
• XML
• Web Services

Preferred Skills

Cloud & DevOps

• AWS
• Terraform
• Infrastructure as Code (IaC)
• CI/CD

Enterprise Architecture

• LeanIX
• Enterprise Architecture Repository

Additional

• LDAP
• SSO
• Azure AD / Microsoft Entra ID
• OAuth
• SAML
• Performance Analytics
• Virtual Agent
• IntegrationHub ETL

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 7+ years of hands-on ServiceNow development experience.
• Strong expertise in ITSM and ITOM implementations.
• Experience with CMDB, Discovery, and Service Mapping.
• Hands-on experience with Flow Designer and Integration Hub.
• Strong JavaScript programming skills.
• Experience developing REST and SOAP integrations.
• Experience with MID Server configuration and troubleshooting.
• Strong analytical, debugging, and communication skills.