Job Role: D365 CRM Technical Lead (Customer Service and Marketing)
Location: Remote
Experience:
8-15+ years overall | 5+ years in Dynamics 365 CE | 2+ years in SFDC migration/modernization (preferred)
Role Summary
We are looking for a Dynamics 365 CRM Technical Lead. The role demands strong hands-on expertise in D365 CE architecture, configuration and customization, integration design, data migration, DevOps/AL using Microsoft Power Platform. You will collaborate with stakeholders, solution architects, functional leads, and engineers to ensure scalable and secure implementations with high adoption.
Key Responsibilities
1) Technical Leadership & Architecture
* Lead technical design and implementation for D365 CE (Sales, Customer Service, Field Service, Marketing/Customer Insights as applicable)
* Define solution architecture, customization approach, extensibility strategy, and technical governance
* Drive best practices in performance, security, maintainability, and upgrade-safe customizations
* Provide technical mentorship to developers and review code for quality and compliance
2) SFDC → D365 Migration Delivery
* Own and execute migration strategy for:
Data model mapping: SFDC objects (Account/Contact/Opportunity/Case/Lead) → D365 entities (Account/Contact/Opportunity/Case/Lead)
Process migration: SFDC workflows, validation rules, approvals, flows → D365 business rules, Power Automate, plugins, workflows Ul/UX migration: SFDC Lightning pages → D365 forms, views, dashboards, model-driven apps
Security model translation: SFDC profiles/roles/sharing rules → D365 security roles, business units, teams, hierarchy security
* Plan phased cutover, trial migrations, reconciliation, and rollback strategies
* Support end-to-end testing including SITUAT/performance and post-go-live hypercare
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