Project Coordinator, VoIP Solutions

We are looking for Project Coordinator, VoIP Solutions - Hybrid for our client in Frankfort, KY.

Job Title: Project Coordinator, VoIP Solutions

Job Location: Frankfort, KY

Job Type: Contract

Job Overview:

Requirement/Must Have:

• Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field, or 4+ years of equivalent practical experience.
• Experience in a project coordination, IT support, or telecommunications role.
• Proven experience working with VoIP systems, with specific experience in Zoom Phone highly preferred.
• Familiarity with other unified communications platforms is a plus.
• Strong understanding of VoIP protocols and concepts.
• Proficiency with Zoom Phone administration and user management.
• Basic understanding of networking principles (IP addressing, routing, firewalls, QoS).
• Knowledge of traditional telephony concepts (PSTN, PBX, POTS lines) a plus.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Exceptional organizational skills with a strong attention to detail.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
• Proven ability to interact professionally and effectively with internal customers at all levels.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Customer-centric mindset with a commitment to delivering high-quality service.

Responsibilities:

• Coordinate the end-to-end lifecycle of VoIP projects, including planning, scheduling, resource allocation, execution, monitoring, and closure.
• Manage the deployment and configuration of Zoom Phone accounts, devices, and features.
• Assist in the migration of users from traditional phone systems to VoIP solutions.
• Track project progress, identify potential roadblocks, and proactively implement solutions.
• Maintain detailed project documentation, including scope, timelines, budgets, and communication plans.
• Provide front-line support for VoIP-related issues, including call quality, connectivity, and feature functionality.
• Troubleshoot Zoom Phone client issues, settings, and integrations.
• Escalate complex technical issues to higher-tier support or relevant IT teams, ensuring timely resolution.
• Assist with user training and onboarding for VoIP platforms.
• Assist with the administration and maintenance of VoIP platforms (primarily Zoom Phone).
• Monitor system performance and identify areas for improvement or optimization.
• Participate in the evaluation and implementation of new VoIP features or technologies.
• Possess a foundational understanding of networking concepts (TCP/IP, LAN/WAN, QoS) as they relate to VoIP.
• Familiarity with traditional phone lines (POTS, PRI) and legacy PBX systems to assist with integration or transition efforts.
• Ability to communicate effectively with network engineers regarding VoIP traffic and infrastructure requirements.
• Serve as a primary point of contact for internal customers regarding VoIP projects and inquiries.
• Facilitate clear and concise communication between technical teams, end-users, and vendors.
• Conduct user interviews to gather requirements and provide updates on project status.
• Develop and deliver user-friendly documentation and training materials.
• Work collaboratively with IT infrastructure teams, network engineers, and application support to ensure seamless VoIP operations.
• Participate in cross-functional teams to achieve organizational goals.
• Contribute to a positive and productive team environment.
• Maintain highly organized project files, databases, and schedules.
• Utilize Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) proficiently for communication, documentation, and reporting.
• Manage multiple tasks and priorities effectively in a fast-paced environment.