Role Summary
The Technical Operations Center Technician serves as a central point of contact for enterprise technology monitoring and support within a 24 by 7 operational environment. This role plays a vital part in maintaining the stability, availability, and security of systems that support essential business operations.
You will actively monitor networks, infrastructure, and operational technologies while responding to incidents in real time. This position works closely with internal teams and external vendors to resolve issues, minimize downtime, and contribute to continuous improvement through documentation and proactive problem resolution.
Key Responsibilities
• Monitor networks, servers, systems, applications, and connected devices across a large WAN environment
• Provide real time incident response and technical support across infrastructure, voice, security, and operational technologies
• Initiate and manage vendor support cases to ensure timely issue resolution
• Perform troubleshooting and break fix activities to prevent or resolve outages
• Maintain detailed and accurate tickets, documentation, and shift notes
• Coordinate with internal teams, service providers, and operations to minimize service disruptions
• Escalate issues appropriately and maintain ownership through resolution
• Contribute to technical documentation and continuously improve standard operating procedures
Key Requirements
• 2 or more years of experience supporting enterprise technology environments or network operations centers
• Working knowledge of network devices including routers, switches, firewalls, and wireless infrastructure
• Experience with monitoring tools such as LogicMonitor, Splunk, ThousandEyes, or AppDynamics
• Understanding of the OSI model, WAN technologies, and data and voice communications
• Basic knowledge of Windows Server environments and PC troubleshooting
• Exposure to SCADA, industrial control systems, or operational technology environments preferred
• Strong written and verbal communication skills with a customer focused mindset
• Ability to work independently, prioritize tasks, and adapt within a 24 by 7 environment
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