EHR Support Specialist

Key Responsibilities

1. EHR Integration & Technical Onboarding

• Lead rural healthcare provider onboarding to NC HealthConnex.

• Guide healthcare organizations and EHR vendors through connection requirements, HL7 v2 exchange, C-CDA/CCD exchange, and NC*Notify services.

• Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows.

• Identify readiness gaps and recommend implementation solutions.

• Coordinate with NC HIEA and technical teams to manage integration tickets, clarify requirements, and resolve data ingestion and transformation issues.

2. Healthcare Interoperability Standards & Compliance

• Provide technical guidance on interoperability standards, including HL7 v2, C-CDA, CCD, USCDI, and NC HIEA Interoperability Standards.

• Evaluate provider data submissions for compliance with interoperability requirements.

• Troubleshoot issues involving message structure, clinical vocabulary standards, and data transport methods.

3. Data Quality & Validation

• Review clinical data submissions for completeness, accuracy, timeliness, and compliance with HIE requirements.

• Support data quality improvement initiatives, including validation of HL7, ADT, CCD, and other structured clinical data.

• Collaborate with healthcare providers and EHR vendors to identify root causes of data quality issues.

• Provide mapping guidance and recommend clinical workflow adjustments to resolve data issues.

4. Training & Provider Support

• Deliver technical assistance, customized training, and educational materials to rural healthcare providers.

• Help providers understand and effectively use NC HealthConnex tools and services.

• Collaborate with provider relations and business relations teams on communications, training schedules, and project coordination.

• Educate providers on data flows, reporting requirements, and interoperability best practices.

5. Cross-Team & Program Collaboration

• Collaborate with NC HIEA teams on interoperability and data quality initiatives.

• Support the modernization of digital healthcare infrastructure across rural North Carolina.

• Contribute to Rural Health Transformation Program (RHTP) implementation.

• Identify opportunities to improve provider onboarding processes and support continuous improvement initiatives.

Key Technical Skills

• Electronic Health Records (EHR)

• Health Information Exchange (HIE)

• HL7 v2

• C-CDA / CCD

• ADT Messages

• USCDI

• Healthcare Interoperability

• Clinical Data Quality & Validation

• EHR Interface Configuration

• Data Mapping & Transformation

• Clinical Workflow Integration

• Provider Onboarding & Technical Support

• NC HealthConnex / NC HIEA

• NC*Notify